L1 Help Desk Support

This onsite contract role provides an entry-level L1 Help Desk Support position within the Army Enterprise Service Desk, delivering Tier 1 technical assistance by phone and self-service for internal and external customers, with incident handling, basic diagnostics, and escalation as needed.

Responsibilities

• Resolve Tier 1 technical problems and answer queries by telephone or self-service ticket, supporting hardware, software, networks, system/application access, and telecommunications for internal and external customers.
• Provide guidance on installation, operation, configuration, customization, and usage of assigned products.
• Apply basic diagnostic techniques to identify issues, investigate causes, and suggest solutions for common failures.
• Escalate more complex problems to higher support tiers as required.
• Document all customer interactions within the ticketing system.

Requirements

• One or more CompTIA certifications (A+, Net+, or Sec+).
• Secret clearance or the ability to obtain one; active CompTIA certification is required to sponsor clearance.
• 0 to 6 months of help desk or customer service experience.
• Strong communication skills with both internal and external stakeholders; a high level of customer service is mandatory.
• Ability to work shift schedules including days, swings, mids, and weekend shifts.

Benefits

• Medical, dental, and vision coverage; plus options for Critical Illness, Accident, and Hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
• Voluntary Life Insurance and AD&D for employee and dependents; short- and long-term disability coverage.
• Health Spending Account (HSA) and transportation benefits.
• Employee Assistance Program and paid time off options (PTO, Vacation, Sick Leave).

Job Type and Location

Contract position based in Sierra Vista, Arizona (onsite).

Compensation

The pay rate for this role is $27.53 per hour.

Workplace Type

Fully onsite employment in Sierra Vista, Arizona.

Application Deadline

Anticipated closing date: June 26, 2026.

About TEKsystems

TEKsystems is a transformation partner that helps clients convert ideas into practical technology-enabled solutions. With a global team of about 80,000 professionals serving more than 6,000 clients, including a large portion of the Fortune 500, TEKsystems operates across North America, Europe, and Asia. The firm emphasizes full-stack technology services, talent services, and real-world application to drive meaningful change. TEKsystems is part of the Allegis Group.

About TEKsystems and TEKsystems Global Services

As a leading provider of business and technology services, TEKsystems accelerates transformation for its customers through strategy, design, execution, and operations. With a workforce of 80,000 professionals and a broad client base across three continents, the company leverages scale and full-stack capabilities to deliver measurable outcomes. TEKsystems and TEKsystems Global Services are part of Allegis Group. TEKsystems values equal opportunity employment and considers all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.

San Francisco Fair Chance Ordinance

For positions located in San Francisco, TEKsystems will consider qualified applicants with arrest or conviction records in accordance with the Fair Chance Ordinance.

Massachusetts Lie Detector

Massachusetts law prohibits requiring or administering a lie detector test as a condition of employment. Violations may incur penalties and civil liability.

Use of Artificial Intelligence (AI)

We may employ Artificial Intelligence tools to support parts of the hiring process, including sourcing, screening, and evaluating candidates. Final hiring decisions are made by our human team, and applying indicates consent to the potential review of your application using AI tools.