SunSource is hiring a Service Desk Analyst in the United States for onsite support.

Add new users and computers to systems
Delete users from Active Directory
Handle new hire account setup and de-provisioning
Support password activities, including resetting and credential updates
Work with Teams, OneDrive, and SharePoint
Assign and recapture licenses as part of user onboarding and offboarding
Set up new printers and peripherals
Perform installation and setup for required equipment and software
Troubleshoot hardware and end-user issues across environments
Use experience with Print Server for printer support
Install and support software as part of request fulfillment
Support 2 factor Authentication, preferably Okta
Set up and troubleshoot VPN and Wi-Fi connectivity issues
Open, modify, and close service requests through the service desk workflow (preferably Jira)

2 to 5 years of helpdesk experience supporting large organizations (3,000 to 4,000 users)
Level 1 support experience with some Level II exposure
Steady job history, including at least 15 months experience with a single employer
Active Directory admin experience is required
Office 365 admin experience is required
Experience setting up printers and peripherals
Troubleshooting experience across end-user issues
Experience with Print Server
Experience setting up and troubleshooting hardware
Experience installing software
Experience with 2 factor Authentication, preferably Okta
VPN/Wi-Fi experience, including setup and troubleshooting
Service desk experience, preferably Jira
Associate degree or equivalent

Service Desk Analyst

Job Description