SupportJobs.io
← Back to all jobs
Speed Express

Tech Support Analyst

Speed Express
Dallas-Fort Worth, TX $65k+/yr Full time Posted 6d ago
Analyst Analytics Application Support Business Analytics Business Intelligence Data Analysis Data Analytics Data Processing Data Visualization Data Viz Dataviz End User Support Help Desk Support Incident Management IT Services ITSM Power BI Reporting and Analytics Tableau Technical Support
Apply Now

Job Description

A Tech Support Analyst role in Dallas-Fort Worth focuses on bridging business users, BI teams, and technical groups to address data and system issues while supporting end users.

Responsibilities

  • Serve as the primary contact for business users, triaging data and system issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
  • Utilize SQL and Python to investigate logs and data pipelines, diagnose system or data issues, and identify root causes of user-reported problems
  • Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
  • Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag and escalate anomalies and data quality issues to relevant teams
  • Build and maintain operational dashboards and recurring reports tracking support metrics, system health, and issue resolution trends
  • Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
  • Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions (report definitions, data interpretation, anomaly investigation)
  • Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge base documentation
  • Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
  • Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

  • Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
  • 2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
  • Strong analytical and problem-solving skills
  • Ability to communicate technical findings to non-technical audiences
  • Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
  • Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

  • Python
  • SQL
  • Microsoft Excel
  • Power BI
  • Tableau
  • AI-assisted analytics tools
  • Productivity platforms

Benefits

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Language

  • Mandarin (Required)

Experience

  • SQL: 2 years (Required)

Work Location

  • On-site in Dallas-Fort Worth, TX

Pay

  • From $65,000 per year

Similar Jobs