Reporting and Analytics

Reporting and Analytics Support Jobs

6 jobs found

Today

IT Support Analyst

Atlas Copco Group Buffalo, NY

Buffalo, NY

Today

$33 - $42/hr Full time Active Directory Analytics Application Support

Apply Now

Job Description

This onsite IT Support Analyst role places you in Buffalo, New York, supporting Vacuum Technology Business Area IT systems at NASA locations, with a focus on the New Genesee Site. You will contribute to meeting SLAs through second-line IT support, device lifecycle management, and cross-site project involvement. The position offers a clear professional path, hands-on operations, and a competitive hourly rate accompanied by a comprehensive benefits package.

Location and compensation: Buffalo, NY onsite, at the Edwards Genesee location (6685 Crosby Rd, Basom, NY 14013). Salary range is $33.78 to $42.23 per hour.

Benefits

Annual variable compensation bonus
Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Paid vacation
Paid sick time
Paid floating holidays
Tuition reimbursement
Training and development opportunities
Parental leave
Disability benefits
Life and AD&D insurance

Responsibilities

Provide second-line IT support to end users across NASA locations, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications.
Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes.
Manage device lifecycles including procurement, imaging, deployment, patching, and decommissioning using Intune, SCCM, and Autopilot.
Coordinate local backup tape handling, storage, and shipping in alignment with disaster recovery and business continuity procedures.
Collaborate with network and server teams on site-level tasks such as Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity needs.
Maintain accurate hardware/software asset inventories and CMDB records, using ServiceNow and Power BI for compliance and audit readiness.
Support VIP users by delivering prompt, professional resolution of high-priority requests.
Participate in IT projects including site upgrades, system rollouts, acquisitions, and end-user environment changes.
Create and maintain IT documentation, including procedures, service descriptions, knowledge base articles, standards, and installation guides.
Enforce IT policies related to information security, acceptable use, and endpoint protection practices.
Provide onsite support as needed, with potential travel to other NASA locations and occasional after-hours work.

Technologies

Intune
SCCM
Autopilot
ServiceNow
Power BI
Microsoft Windows
Office 365
Infoblox
Nexthink
Active Directory
Azure AD

Requirements

Minimum of 2 years in a second-line IT support or desktop support role within a multi-site or regional organization.
Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
Proficiency with ITSM platforms, preferably ServiceNow, to manage incidents, requests, and assets.
Hands-on experience with Microsoft Intune, SCCM, and Autopilot for device management and deployment.
Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management.
Basic networking knowledge (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
Familiarity with Active Directory and Azure AD concepts.
Effective written and verbal communication, with experience creating documentation and service descriptions.
CompTIA A+ or equivalent certification.
ITIL Foundation (v4) certification or equivalent practical knowledge.
Exposure to monitoring and reporting tools such as Infoblox, Nexthink, and Power BI.
Experience providing VIP support, troubleshooting scanners, and working with kiosk environments.
Knowledge of US data protection standards, cybersecurity awareness, and audit requirements.

View full job page →

6d ago

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

6d ago

$65k+/yr Full time Python Analytics Application Support

Apply Now

Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

View full job page →

6d ago

Tech Support Analyst

Speed Express Dallas-Fort Worth, TX

Dallas-Fort Worth, TX

6d ago

$65k+/yr Full time Analyst Analytics Application Support

Apply Now

Job Description

A Tech Support Analyst role in Dallas-Fort Worth focuses on bridging business users, BI teams, and technical groups to address data and system issues while supporting end users.

Responsibilities

Serve as the primary contact for business users, triaging data and system issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Utilize SQL and Python to investigate logs and data pipelines, diagnose system or data issues, and identify root causes of user-reported problems
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag and escalate anomalies and data quality issues to relevant teams
Build and maintain operational dashboards and recurring reports tracking support metrics, system health, and issue resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions (report definitions, data interpretation, anomaly investigation)
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools
Productivity platforms

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Language

Mandarin (Required)

Experience

SQL: 2 years (Required)

Work Location

On-site in Dallas-Fort Worth, TX

Pay

From $65,000 per year

View full job page →

10d ago

Customer Support Analyst / Help Desk Analyst

Newkleo LLC Newark, NJ

Newark, NJ

10d ago

$30 - $30/hr Contract Analyst Contact Center Customer Service

Apply Now

Job Description

Join Newkleo LLC onsite in Newark, NJ as a contract Customer Support Analyst / Help Desk Analyst. This role offers an hourly rate of USD 30 - 30 and a collaborative environment focused on data-driven service communications. You will be at the center of coordinating reporting and messaging for Light Rail Operations, working across multiple rail systems to keep customers informed during normal operations and disruptions. The position requires on‑call availability and readiness to respond during emergencies, including periods of adverse weather.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Technologies

Microsoft Office Suite
Microsoft Excel
Salesforce CRM
Power BI
SharePoint

Responsibilities

Serve as the primary contact for Light Rail Operations on service reporting and customer data for the River LINE (RL), Light Rail (HBLR), and the Light Rail (NLR).
Coordinate the dissemination of service status messages and disruption impacts to NJ customers through multiple channels for the three light rail systems.
Review, investigate, and address customer issues in Salesforce CRM; generate ad hoc reports and analyze customer trends.
Regularly collect, maintain, analyze, and report data on Light Rail Operations KPIs for internal, state, and federal use.
Develop reports and narratives as needed by Light Rail Operations or other departments.
Attend regular meetings with Customer Service, Public Information, and Social Media personnel.
Coordinate with Public Information for message development related to sudden service adjustments or outages.
Periodically visit each Light Rail system and participate in the Light Rail business car ride along to observe and document as necessary.
During major service events or disruptions, act as the primary Light Rail and Contract Services designee at the Emergency Operations Center (EOC).
Participate in required training related to the NJ Emergency Operations Center and incident management.
On call 24/7 unless otherwise directed.

Requirements

Bachelor’s degree in communications, business administration, computer science or related field from a US Department of Education accredited college or university, or four years of applied experience in passenger communication systems, corporate communications, public relations, customer service, or related field.
Two years of passenger/business communications, public relations, or customer communications experience is required.
At least one year of experience in a data analytics or similar role.
At least one year of customer service experience in a public facing role is preferred.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
Intermediate to advanced Excel skills (data visualization, formulas, pivot tables, macros, etc.).
At least one year of Salesforce or similar CRM experience (report generation, list creation, case management).
Power BI experience is a plus.
Knowledge of or experience with enterprise/public transportation or rail logistics is advantageous.
Knowledge of National Incident Management System (NIMS) and willingness to learn is preferred.
Excellent organizational, interpersonal, written, and verbal communication skills are required.

Working Hours

Work hours total 40 per week.
Primary business hours, with the ability to respond to unforeseen events, including some weekends, nights, holidays, and special events as required for EOC duties.
This position is classified as Essential Operational Personnel and may require reporting to work during adverse weather or challenging commuting conditions.
Lunch period is unpaid at 30 minutes.

View full job page →

11d ago

GD168 Science Data Center Operations Technical Support Developer

ADNET Systems, Inc. Greenbelt, MD

Greenbelt, MD

11d ago

Full time Analytics Business Intelligence Dashboards

Apply Now

Job Description

This onsite role supports NASA Goddard Space Flight Center's GES DISC operations by delivering technical assistance for science data center activities. The position requires collaboration with scientists, system administrators, software developers, and other staff to process, ingest, and distribute data for NASA Earth and environmental missions. Based in Greenbelt, Maryland, the role demands a bachelor’s degree and a minimum of two years of relevant experience.

Responsibilities

Support ongoing science data processing, ingest, and distribution operations for multiple GES DISC data streams
Ensure data availability from data providers and make data accessible for science production and the user community
Assist in statistical analytics related to data collection inventory and data metrics collection and reporting
Generate, format, develop and automate reports
Tweak or modify existing automated scripts that collect and visualize data metrics
Create and modify scripts to improve reporting of operations status
Monitor operational alert reporting, assist with troubleshooting, and submit trouble tickets as needed
Document data anomalies via the ticketing system and investigate causes
Collaborate with system administrators to verify the consistency of data archive disk backups
Support system testing for new software releases
Coordinate with external interfaces for ingest and distribution of new data products

Requirements

Bachelor of Science in computer sciences, physical sciences, civil, environmental, systems engineering, or related fields
Familiarity with UNIX/Linux environments (2 years)
Demonstrated problem solving and troubleshooting ability with an independent and Creative approach
Familiarity with data formats and metadata, especially as related to earth or environmental data
Minimum 2 years’ experience as a database user, including familiarity with SQL queries and understanding of database table relationships
Minimum 2 years of prior software development or maintenance experience in Python, C, or Perl
Strong written and oral communication skills
U.S. Citizenship or Permanent Residency (LPR) required, with U.S. residency for the past 3 consecutive years
Ability to obtain and maintain a Tier 1 Investigation through NASA

Technologies

UNIX/Linux
SQL
Python
C
Perl
Elasticsearch
Kibana
Grafana
AWS

Benefits

Annual Leave and Sick Leave
Military and Family Emergency Leave
Paid Holidays
Performance Bonuses
Medical, Dental, and Vision Plans
Direct Deposit Payroll
401K Plan with Company Matching and Immediate Vesting
Tuition Reimbursement for training and career development
Swag bags

View full job page →

22d ago

Help Desk Support

Software Technology Inc Columbus, OH

Columbus, OH

22d ago

Full time Dashboards Data Analytics End User Support

Apply Now

Job Description

Software Technology Inc is hiring an onsite Help Desk Support professional in Columbus, Ohio. The role centers on delivering user-focused assistance through established help desk tools, with a strong emphasis on precise documentation, installations, troubleshooting, and ongoing systems monitoring. You will work with familiar platforms including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana to support operational reliability on site.

The ideal candidate will bring hands-on experience with the listed help desk software, a proven ability to produce high-quality documentation within a ticketing system, and a service-oriented approach. This role values clear communication, keen attention to detail, and a proactive mindset for installation, issue resolution, and system health assessments.

Requirements

Experience with help desk software, including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana
Strong documentation capabilities and meticulous attention to detail within ticketing systems such as Service Now
Service-oriented mindset
Installation capabilities
Troubleshooting expertise
Strong critical thinking and problem-solving skills
Experience with systems evaluation and operational monitoring

Technologies

Service Now
Remedy
IRIS
Powershell
Genesis
UEM
Grafana

View full job page →

Reporting and Analytics Support Jobs

IT Support Analyst

Tech Support Analyst

Tech Support Analyst

Customer Support Analyst / Help Desk Analyst

GD168 Science Data Center Operations Technical Support Developer

Help Desk Support

Get Reporting and Analytics Support Jobs alerts