Tech, Support School Rep

Hillsborough County Public Schools is seeking an on-site Tech Services School Support Representative to deliver hands-on technical assistance across multiple Tampa-area campuses. You will troubleshoot, maintain, and install district technology, including networks, workstations, and devices, reporting to the Tech Services Supervisor. This role serves as a practical technical resource for district and school staff, ensuring reliable technology to support teaching and learning at several sites.

Responsibilities

• Provide on-site school-level technical support and professional customer service guidance.
• Set up and install client workstations, network file servers, new computers, monitors, printers, scanners, and peripherals.
• Schedule site visits for routine maintenance on computers and printers; diagnose, track, and resolve hardware and software issues through diagnostic testing and appropriate problem-solving methods.
• Lead technology-related projects impacting client workstations district-wide or within learning communities.
• Install, upgrade, and configure new software and network and device drivers for new or existing computers; maintain software inventories.
• Assist with maintaining site-based networks and computer labs; install and maintain servers.
• Keep current with department procedures and district technical standards, offerings, equipment, and applications.
• Communicate user issues and feedback through established channels.
• Foster teamwork to improve ongoing performance and align with district goals.
• Meet and sustain departmental quality and productivity standards.
• Demonstrate a solid aptitude for technology to perform duties effectively.
• Perform root-cause analysis and determine resolutions for problems.
• Communicate network operation status, respond to service disruptions, and assist with district-wide specialized technology needs.
• Research and stay current on technologies in computer networks, hardware, software, and telecommunications; participate in district workshops and training sessions.
• Assist with large-scale implementation of new technologies.
• Support end users and consult with schools on technology issues within a customer-service framework.
• Perform other duties as assigned.

Requirements

• Four years of progressively responsible experience in computer networking.
• Completion of a formal computer or data processing program from a vocational or commercial school may substitute for one year of specialized experience.
• Additional coursework in a related content area may be considered as a substitute for experience in the field.
• Language skills: reads and interprets general business and professional journals, technical procedures, or regulations; writes reports, correspondence, and manuals; effectively presents and responds to questions from managers and the public.
• Mathematical skills: performs arithmetic operations in all units of measure, including rates, ratios, decimals, and interprets bar graphs.
• Reasoning ability: applies common-sense understanding to carry out instructions and handles problems involving several concrete variables in standardized situations.
• Computer skills: knowledge of relevant and current computer software programs.

District Expectations

• Demonstrate regular and predictable attendance and attention to work.
• Support the district’s vision, mission, goals, and Strategic Plan.
• Engage in civility, respect, and professionalism.
• Maintain the professional knowledge and skills necessary to perform essential duties and responsibilities.

Other Information

• Dependability: responds to service requests, follows instructions, takes responsibility for actions, and meets attendance and punctuality guidelines.
• Customer service: demonstrates courtesy and sensitivity, manages challenging situations, meets commitments, responds promptly to needs, and solicits feedback to improve service.
• Job knowledge: competent in required skills, capable of learning new skills, stays current, requires minimal supervision, understands how the role relates to others, and uses resources effectively.
• Planning & organization: prioritizes and plans work, uses time efficiently, plans for additional resources, adapts to changes, sets goals, and works in an organized manner.
• Use of technology: demonstrates required skills, adapts to new technologies, troubleshoots problems, uses technology to boost productivity, and keeps technical skills up to date.
• Note: School Board Policy ensures equal opportunity and prohibits discrimination; Florida residents who are veterans or spouses of veterans may receive preference in selection, retention, and promotion.
• Language, math, and reasoning: remains proficient in reading and writing professional materials, performing calculations, and applying logical reasoning to standard scenarios.
• Physical demands: standing, walking, sitting, stooping, kneeling, crouching, crawling, keyboarding, fingering, talking, hearing, color vision, near and far acuity, depth perception; lifting up to 55 pounds; reaching with both hands including overhead; noise level is moderate.