Tech Support Specialist

Provide phone and on-site technical support for SSCS Technology to a petroleum retail client base across the United States.

Responsibilities

• Offer phone-based technical assistance to SSCS Technology users, addressing both hardware and software issues.
• Guide and train customers during the phone support process using desktop sharing tools such as Team Viewer.
• Manage end-user problems, identify root causes, and determine viable solutions.
• Troubleshoot network systems and applications to identify malfunctions and implement fixes.
• Administer end-user workstation tasks and support end-user activity using TCP/IP on a primary Windows-based LAN.
• Conduct onsite installations and testing of SSCS Technology for new and upgrading customer store sites.
• Complete special support-related projects as directed by the technical support manager.

Requirements

• High school diploma, vocational training, an associate’s degree, or a certificate in a computer-related field.
• Help Desk experience.
• A+ Certification.
• Exemplary customer service skills, including the ability to improvise under pressure while maintaining a customer-friendly, professional persona.
• Aptitude for problem solving on behalf of others.
• Willingness and ability to travel to SSCS customer work sites throughout the U.S. as needed.

Technologies

• Team Viewer
• Windows 10

Benefits

• Paid vacation, sick leave, and holidays
• Medical benefits

Preferred, but not required

• Familiarity with bookkeeping and accounting practices.
• Onsite experience with convenience store operations, including inventory management and control.