Technical Support and Sales Rep

GoDaddy offers a hybrid or fully remote work setup (based on your manager’s decision) and a compensation package that combines a steady hourly rate with an opportunity to earn additional income through a variable incentive plan. You’ll also get a strong benefits lineup, including medical, dental, and vision insurance, 401(k), paid time off, parental and wellness leave, mental health and EAP programs, tuition assistance, and an employee stock purchase plan.

In this role, you’ll help customers grow their business by combining technical troubleshooting with consultative discovery and inbound sales support. You’ll handle high volumes of customer inquiries through phone and digital channels while building rapport and guiding customers to the right solutions, from domains to website design.

What you’ll do

• Handle a high volume of inbound calls by listening to customer needs, troubleshooting technical issues, and recommending appropriate solutions.
• Guide customers through their early steps online, matching their goals with solutions from GoDaddy’s product range, including a new domain and website design.
• Build and maintain an up-to-date understanding of products, services, prices, and promotions to identify customer value and sales opportunities.
• Communicate with confidence to build rapport and sell products and services that address known customer needs.
• Manage the balance between customer outcomes and individual targets to support your earnings potential.
• Respond to technical inquiries via phone, email, and chat.
• Meet performance metrics, which may include Availability, Net Promoter Score, and New Sales Per Day.
• Adapt to demand by pivoting to support outbound sales efforts when needed.

What you’ll bring

• High school diploma, GED, or equivalent work experience.
• 2+ years of sales experience with a proven record of understanding customer needs.
• 2+ years experience in a commission, bonus, and/or metrics-driven environment.

Tools and environment

• Working knowledge of Office 365 and G-Suite.
• A solid understanding of internet, email, and hosting technology is advantageous, along with experience in online business environments.
• Experience owning and/or operating an SMB is also advantageous.

Schedule and work location

• Shifts may require working nights, weekends, and holidays.
• Work location: Remote.
• If hybrid, you’ll split time between home and an office location and should live within commuting distance.
• If remote, you’ll work from home and may occasionally visit a GoDaddy office for team events or offsites.

Compensation

• Initial starting hourly rate: $17/hour.
• Full-time annualized rate: $35,360 per year.
• Historically, employees who meet 100% of target or more have earned between $50,000 and $60,000 when variable incentive compensation is included.
• Pay starting from: $35,360.00 per year.

Benefits at GoDaddy

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program, including a 401(k)-retirement plan
• Medical, dental, and vision insurance
• Paid sick time
• Paid vacation and personal time off
• Paid parental leave
• Life insurance
• Short- and long-term disability
• AD&D insurance
• Mental health or EAP programs
• Remote or hybrid work options
• Paid holidays
• Paid Wellness days
• Tuition assistance
• Adoption, surrogacy, and fertility benefits
• Dependent daycare and backup care benefits
• Employee stock purchase plan
• Financial education and advice

AI in recruiting

GoDaddy uses assistive AI tools to help identify how an applicant’s skills and experience align with job-related criteria. The tool does not make hiring decisions, automatically reject candidates, or evaluate personal characteristics unrelated to job qualifications. It supports, but does not replace, recruiter and hiring manager review.