Technical Support and Sales Rep

In this remote United States role, you will support inbound customers with technical troubleshooting and product guidance while also identifying opportunities to recommend solutions that help customer businesses grow.

Responsibilities

• Handle a high volume of inbound calls by actively listening, understanding customer requirements, troubleshooting technical issues, and recommending appropriate solutions.
• Guide customers through their first steps in the online world by identifying suitable offerings from GoDaddy’s product range, including options such as a new domain and website design.
• Build and maintain a current understanding of products, services, prices, and promotions to identify customer value and potential sales.
• Communicate with confidence and conviction to build rapport and sell company products and services aligned to known customer needs.
• Balance customer focus with progress toward individual targets to support earnings potential.
• Respond to technical inquiries through phone, email, and chat.
• Meet performance metrics that may include Availability, Net Promoter Score, and New Sales Per Day.
• Adjust to customer demand and pivot as needed to support outbound sales efforts.

Requirements

• High school diploma, GED, or equivalent work experience.
• 2+ years of sales experience with a proven record of understanding customer needs.
• 2+ years of experience in a commission, bonus, and/or metrics-driven environment.

Technologies

• Office 365
• G-Suite

Compensation

• Starting hourly rate: USD 17/hour
• Full-time annualized rate: USD 35,360
• Historically, employees meeting 100% of target or more have earned between USD 50,000 and USD 60,000 when variable incentive compensation is included

Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k)-retirement plan
• Paid sick time
• Paid vacation and personal time off
• Paid parental leave
• Life insurance
• Short- and long-term disability
• AD&D insurance
• Mental health or EAP programs
• Remote or hybrid work options
• Paid holidays
• Paid Wellness days
• Tuition assistance
• Adoption, surrogacy, and fertility benefits
• Dependent daycare and backup care benefits
• Employee stock purchase plan
• Financial education and advice

Work Location and Scheduling

• This position may be hybrid or fully remote, based on your manager’s decision.
• If designated as hybrid, you will work remotely from home and in an office location; you should live within commuting distance.
• If designated as remote, you will work remotely from home and may occasionally visit a GoDaddy office to meet with your team for events or offsites.
• Your hiring manager can provide details on the hybrid or remote designation for this role.
• Shifts may require working nights, weekends, and holidays.

Location Restrictions

This position is not eligible to be performed in Alaska, California, Colorado, Hawaii, Illinois, Louisiana, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Oregon, Virginia, the Virgin Islands, Washington, or the metro cities of Austin, TX and Washington D.C.

Additional Notes

• Technical aptitude may be beneficial, including understanding of internet, email, and hosting technology, along with experience using productivity tools such as Office 365 and G-Suite and familiarity with online business environments.
• Experience owning and/or operating a small and/or midsize business (SMB) may be beneficial.

Colorado Residents

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