Technical Support/ Desktop Support/End User Support Analyst

Indotronix International Corporation is hiring a Technical Support/Desktop Support/End User Support Analyst for a hybrid role in Tampa, Florida, with onsite work as needed.

Responsibilities

• Provide technical support with strong command of Windows 7/10 and Office 2010/2013/365
• Support Exchange Online, VPN tools, and Chrome
• Handle hardware troubleshooting, break-fix, software installation, and PC imaging
• Perform data backup and restore tasks as part of end user support
• Use ServiceNow for ticketing and workflow support
• Use GoToAssist for remote assistance and troubleshooting
• Support users in both on-domain and off-domain environments
• Maintain exceptional communication, customer service, and time management throughout support engagements

Requirements

• Minimum 5 years of technical support experience
• Local candidate: must be within drivable distance
• W2 employment only; no C2C and no 1099
• Hybrid onsite availability in Tampa, Florida

Technologies

• Windows 7, Windows 10
• Office 2010, Office 2013, Office 365
• Exchange Online
• VPN tools, Chrome
• ServiceNow
• GoToAssist
• HP warranty replacement processes

Nice to have

• Experience with HP warranty replacement processes