Technical Support Engineer

Options Technology is hiring a Technical Support Engineer in Dallas, TX to support client technology systems and Options trading operations within defined service levels.

Responsibilities

• Serve as the client’s primary technical contact and provide on-site support for all Options technology systems.
• Monitor system health and performance; complete routine maintenance including software updates and configuration changes.
• Diagnose and resolve technical issues; escalate complex problems to internal teams to drive timely resolution.
• Handle client incidents and service requests within established SLAs and incident management processes.
• Build relationships with key client stakeholders; act as a trusted technical advisor and address client needs proactively.
• Collaborate with Options Technology teams on system enhancements and upgrades, including testing and validation to support smooth deployments.

Requirements

• Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).
• 1 to 2 years of experience in a similar on-site technical support role within financial services.
• Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
• Strong troubleshooting and diagnostic skills, including the ability to analyze complex issues and identify root causes.
• Excellent verbal and written communication to explain technical topics clearly and work effectively with clients and cross-functional teams.
• Proven ability to understand and fulfill client requirements with exceptional service, anticipating needs and aiming to exceed expectations.
• Comfort working in a fast-paced, dynamic environment with shifting priorities.

Technologies

• Microsoft 365
• Azure
• Endpoint Management
• Device Deployment

Benefits

• Comprehensive healthcare support, risk benefits, and digital wellness resources.
• Enhanced family leave benefits.
• Access to professional learning platforms and internal development programs.
• Pension/retirement schemes to support long-term financial planning.

Additional Candidate Preferences

• Strong research, writing, and communication skills.
• Exceptional organizational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects professionally.
• Interest and passion for innovation and the financial technology sector.
• Project management skills and experience managing your own workload.

Certifications

• CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.

Salary and Location

• Salary: Competitive
• Location: Dallas, Texas
• Work model: On-site (Dallas, TX)

What we offer includes a competitive benefits package tailored to the technology and financial services sector.