Technical Support Engineer (Branch Engineer)

Onsite Technical Support Engineer (Branch Engineer) at GadellNet in Indianapolis provides hands-on IT support for a client, resolves issues on site, and coordinates with dispatch, including an on-call rotation and some travel, with a salary range of USD 50,000–60,000 per year.

Responsibilities

• Serve as a trusted on-site resource to resolve issues for remote teams
• Act as the primary point of contact for assigned CSE clients regarding technical issues
• Repair, warranty, and deploy client workstations
• Diagnose and remediate network-related issues for clients
• Identify opportunities for hardware and software upgrades or gaps and report to account management
• Maintain and contribute to client documentation as needed
• Participate in an after-hours on-call rotation
• After-hours tasks may include installing and configuring server room hardware such as switches, firewalls, and UPS devices
• Troubleshoot and resolve remote tickets when on-site work is not available

Requirements

• Occasional physical effort to twist, stretch, and lift over 50 lbs
• Reliable transportation and a valid driver’s license
• After-hours work required for critical outages, projects, and on-call rotation
• 2+ years of troubleshooting experience with relevant IT systems
• 2+ years of experience with network design, maintenance, and installation
• Application support experience
• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning
• Strong documentation skills
• Ability to conduct research across a wide range of computing issues
• Ability to present ideas in a user-friendly, business-friendly manner
• Working knowledge of a range of diagnostic utilities
• Excellent written and verbal communication skills

Technologies

• Windows 11
• Server 2022
• Office 365
• Online Exchange 2019
• Microsoft Teams
• Office Suite
• Adobe
• PowerShell
• CMD
• Active Directory
• GPO
• Zebra printers
• Wireless access points
• Network cabling
• Office 365 deployments

Desirable Skills

• Experience with server administration
• Active Directory management
• GPO maintenance and setup
• In-depth understanding of Zebra printers
• Proficiency with PowerShell and CMD

Values

• Make an impact
• 100 percent responsibility, 0 percent excuses
• Grow or die

Benefits

• Health, vision, and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401k with employer matching

Eligibility to Work in the US

• GadellNet does not offer work visa sponsorship for this role
• All candidates must be legally authorized to work in the United States at the time of application
• Employment is contingent on identity verification and eligibility to work in the United States