Technical Support Engineer (Branch Engineer)

GadellNet relies on on-site specialists to keep client environments running smoothly in the Indianapolis area. This Branch Engineer role places you on the ground with local clients, delivering hands-on IT support while coordinating with dispatch and remote teams to resolve issues efficiently. You will participate in after-hours on-call rotations and may travel as needed to support deployments and maintenance.

Responsibilities

• Serve as the onsite point of contact for remote teams to troubleshoot and resolve issues.
• Be the primary liaison for assigned CSE clients handling technical problems.
• Repair, warranty, and deploy client workstations as required.
• Troubleshoot network-related problems to restore service.
• Identify opportunities to upgrade hardware or software and relay findings to account management.
• Contribute to client documentation and update records as needed.
• Participate in an on-call rotation for after-hours support.
• After-hours duties may include installing and configuring server-room hardware such as switches, firewalls, and UPS units.
• When on-site work is unavailable, resolve remote tickets through systematic troubleshooting.

Requirements

• Occasional physical activity including twisting, stretching, and lifting up to 50 lbs.
• Reliable transportation and a valid driver’s license
• After-hours work is required for critical outages, projects, and on-call rotations.
• Desktop systems up to Windows 11; server systems up to Windows Server 2022.
• Office 365 or Exchange Online 2019.
• Any brand of modern network equipment (2019 era).
• Experience troubleshooting network cabling.
• Mounting network hardware into communication racks or mounting wireless access points.
• Maintaining network infrastructure and supporting Microsoft Teams conference rooms, Office Suite, and Adobe products.
• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning.
• Strong documentation skills and the ability to conduct research into a wide range of computing issues.
• Ability to present ideas in a user-friendly, business-friendly manner.
• Working knowledge of a range of diagnostic utilities and tools.
• Excellent written and verbal communication skills.

Technologies

• Windows 11
• Windows Server 2022
• Office 365
• Exchange Online 2019
• Microsoft Teams
• Office Suite
• Adobe

Benefits

• Health, vision, and dental insurance
• Paid time off including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401k and employer matching

Eligibility to Work in the US

GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Desirable Skills

• Server administration
• Active Directory management
• GPO maintenance and setup
• In-depth understanding of Zebra printers
• Proficiency with PowerShell and CMD

Values

GadellNet delivers outsourced technical expertise to businesses across multiple markets and emphasizes teamwork and growth. Our core values guide decision-making, empower employees, and define responsibility within our teams. The three pillars we uphold are Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die.