Technical Support Representative

Lutron Electronics offers a structured Work-Study opportunity at our Las Vegas Service Center, delivering on-site training and hands-on exposure to retail end users and residential clients. You will gain practical experience with our lighting and shading solutions within a collaborative, customer-focused culture that values growth and integrity.

Benefits

• Structured training and ongoing mentorship to build a strong technical foundation.
• Hands-on experience supporting real-world IoT and lighting automation products.
• Guidance to support your professional growth and explore potential future full-time opportunities at Lutron.
• Competitive compensation and benefits package.

Overview

Lutron Electronics is seeking motivated students to join as Work-Study participants at our Las Vegas, NV Service Center. As part of the Technical Support team, you will provide technical assistance to a diverse customer base, helping retail end users and residential clients maximize the benefits of Lutron’s lighting and shading solutions.

Responsibilities

• Act as a trusted advisor by guiding customers on product selection, compatibility, installation, and usage to deliver a seamless, end-to-end support experience.
• Provide first-level technical support via phone or email, troubleshooting lighting control systems, smart devices, and network-connected solutions.
• Diagnose and resolve complex technical problems using strong analytical and problem-solving skills, escalating more advanced issues when appropriate.
• Build strong customer relationships through clear, confident communication, delivering calm and dependable support to installers, contractors, and end users.
• Demonstrate passion for helping customers, stay flexible and adaptable to changing markets, think creatively to improve solutions, maintain a customer-focused approach, and act with integrity.

Requirements

• Currently pursuing an associate or bachelor's degree.
• Cumulative GPA of 3.0 or higher.
• Proven interpersonal and communication skills.
• Self-motivated and driven to achieve results.

Work hours

On-site, team-oriented environment (5 days per week) with a typical 4-hour daily block from 8:00 AM to 12:00 PM Pacific Time, or flexible hours aligned with academic commitments with prior arrangement.