Technical Support Specialist

Denken Solutions Inc is hiring a Technical Support Specialist for an onsite role in Gulfport, MS on a 3-year contract assignment. If you enjoy hands-on problem solving for end-user technology and supporting mission-critical operations, this position blends customer-focused service with practical consulting. You’ll help keep workplace devices running smoothly, manage OS and system patching to minimize downtime, and support critical 24/7 storm-related operations.

What You’ll Do

• Deliver onsite technical support for end-user devices, including computers, printers, tablets, cellphones, radios, CISCO phones, video walls, and conference room technology.
• Provide onsite technology support for the existing Control Centers, ensuring systems remain operational for business needs.
• Collaborate with other TO personnel to support storm-related and critical 24/7 business operations, including after-hours support as needed.
• Manage OS and system patches/updates with a focus on minimizing impact to operations.
• Support incident and problem resolution by working with the business and other TO departments.
• Provide consulting support, including technology needs assessments, potential solutions, and automation opportunities.
• Identify opportunities to educate business partners on more effective technology usage.
• Build relationships with key stakeholders and act as a liaison between the business and TO teams.
• Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups as part of a dedicated support team.
• Provide technical support and consulting for employees at all levels, including executives, and support specialized technical needs as requested.
• Prioritize work and complete assignments with some direction, while seeking opportunities to learn and transfer knowledge to others.

What You’ll Need

• Minimum 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
• A two-year degree in a technology-related field, or equivalent military or work experience.
• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, and the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Ability to build strong relationships with business partners, vendors, and other TO organizations, and maintain effective working relationships across all employee levels.
• Customer service focused mindset with the ability to meet commitments and deadlines.
• Demonstrated oral and written communication skills.
• Knowledge of existing and emerging information technologies.
• Ability to coordinate work across TO functions and share best practices for consistent TO operations.
• Experience with PC hardware repair and break/fix troubleshooting.
• Working knowledge of electric utility industry is a plus.
• Align with client values: Safety First, Trust, Superior Performance, Total Commitment.
• Proactive, motivated, and self-directed approach; strong organizational skills and customer service orientation.
• Ability to manage multiple tasks and small local projects applying technology to business problems.
• Follows safe work practices and can build relationships in a dispersed team environment.
• Aptitude to become a Subject Matter Expert (SME) for related technology tools and applications.
• Must have: at least 2 years supporting a business computer and printer environment.
• Must have PC hardware installation, troubleshooting, and repair experience, including diagnosing and resolving issues across desktop and mobile devices (iOS, Windows, Android) and working with audio/visual equipment.
• Valid driver’s license.
• Preferred: bachelor’s degree in computer science, information technology, engineering, or a related technical field.

Tools and Technologies

• PC hardware
• Microsoft Windows 11
• Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
• CISCO phones
• iOS, Android
• Audio/visual equipment

Salary: USD 55–60 per hour. Location: Gulfport, MS (onsite).