Technical Support Specialist
Azure Ad / Entra Id
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
It Service Management
IT Services
ITSM
Microsoft 365
Microsoft Active Directory
Service Management
Specialist
Technical Support
Wireless Networking
Job Description
FedPoint is hiring a Technical Support Specialist on the IT Infrastructure team to support employees organization-wide.
Responsibilities
- Resolve technical incidents, service requests, and escalations while meeting established service-level expectations.
- Manage user accounts, security groups, permissions, and access across Active Directory, Microsoft Entra ID, Microsoft 365, and other enterprise applications.
- Support onboarding, transfers, role changes, contractor provisioning, and terminations.
- Coordinate hardware assignment, deployment, recovery, inventory management, warranty tracking, and disposal.
- Create and improve knowledge articles, procedures, work instructions, and support documentation.
- Assist with reporting for ticket volume, asset utilization, compliance, and service desk performance.
- Partner with the Infrastructure team on technology projects, equipment maintenance, job scheduling, and security administration.
Requirements
- High school diploma or equivalent.
- Associate degree in a technology-related field, or an industry certification such as CompTIA A+, Network+, or Security+, or relevant IT help desk experience.
- Experience troubleshooting Windows, Microsoft Office, Microsoft 365, hardware, software, and audiovisual equipment.
- Strong skills in customer service, communication, problem-solving, and prioritization.
- Ability to remain calm under pressure and work independently while contributing to a collaborative team.
Technologies
- Active Directory
- Microsoft Entra ID
- Microsoft 365
- Microsoft Office
- VPNs
- Wireless connectivity
- Printers
- IP phones
- Virtual desktops
- Antivirus tools
- Laptop encryption
- SharePoint Online
- Audiovisual equipment
- Windows
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Benefits
- 401k plan: 100% match of employee contribution, up to a maximum of 6% of salary; vests immediately.
- Bonus opportunity: qualifying employees can earn an annual bonus based on company metrics and personal performance.
- Paid time off: 3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays.
- Competitive benefits: health, dental, vision, disability, life, legal, plus FSA and HSA options.
- 6 weeks fully-paid parental leave.
- Tuition reimbursement program to support career goals.
- Corporate giving and matching gifts program.
- Volunteer program: paid time off to volunteer and company-organized opportunities.
- Personal, professional, and career development programs.
- Comprehensive wellness program covering resources and activities across career, financial, mental, emotional, physical, social, and community well-being.
Hybrid Position Requirements
- Hybrid role requiring at least three days per week in the office.
- Occasional work outside normal business hours may be necessary based on operational needs.
Location: Portsmouth, NH (hybrid)
Education: Associate degree in a technology-related field
Similar Jobs
H
