Technical Support Specialist Associate

Join Doña Ana Community College, part of New Mexico State University, a responsive, accessible, learning-centered institution serving a diverse community of learners. This on-site Technical Support Specialist I role supports faculty, staff, and students with Windows and macOS devices, and offers a stable full-time schedule on campus, an hourly rate of $16.83, and a union-backed, AFSCME affiliated environment. The position is non-exempt and located at Doña Ana Community College in Doña Ana, NM.

Responsibilities

• Support enterprise IT operations, including system imaging, software updates, email systems, antivirus solutions, and mobile device management.
• Collaborate with IT staff to identify, troubleshoot, and resolve network, telephone, and system-related issues.
• Support and troubleshoot Apple devices and macOS and iOS operating systems.
• Install, configure, and repair hardware, software, and peripheral devices according to established standards.
• Ensure proper installation of operating systems, software, and related equipment.
• Configure end-user devices for centralized authentication systems, including Active Directory and Entra.
• Escalate and report system, software, or network issues to central IT as needed.

Requirements

• High School diploma or GED certificate.
• Two years of related experience.
• Equivalency: Completion of a post-secondary degree or certificate may substitute for years of experience.

Technologies

• Windows
• macOS
• iOS
• Active Directory
• Entra

Department contact

McKenna Garcia
575-527-7550
[email protected]