Tier 1 Technical Support

ThinkTech IT is hiring a Tier 1 Technical Support Help Desk contractor for hybrid work in New York, NY.

Responsibilities

• Install, configure, troubleshoot, and resolve Windows 10 issues
• Support users with virus infection assistance and browser troubleshooting
• Troubleshoot MS Office Suite (2010-19) and Office 365, including Excel, Word, and Outlook
• Diagnose and resolve a range of hardware and software errors
• Provide technical support via phone, e-mail, and text
• Install, troubleshoot, and maintain printers and other peripherals
• Communicate with staff and customers using careful attention to detail
• Work independently or collaboratively as part of a team
• Apply problem-solving skills with analytical and critical thinking
• Translate technical details into simple terms for non-technical customers
• Handle complex concepts and stay effective in fast-paced, multi-tasking environments
• Use excellent written and verbal communication skills while supporting end users

Requirements

• 1 year of Service Desk or IT experience, including internship experience
• Prior work experience in customer service and/or an IT-related field
• Excellent customer service skills (people-focused support)
• Independent problem-solving ability with a commitment to staying current with technology

Technologies

• Windows 10
• MS Office Suite 2010-19
• Office 365
• Excel, Word, Outlook

Contract Details

• Job type: Contract
• Potential: Ability to transition into a full-time role after the contract period

Benefits

• Health insurance
• Paid time off

Location and Work Style

• Location: New York, NY (hybrid), 10012
• Remote: Yes

Pay

• Hourly rate: USD 22 - 27 per hour

Culture Notes

• Outcome-oriented: Results-focused with strong performance culture
• People-oriented: Supportive approach with fairness-focused mindset
• Team-oriented: Cooperative and collaborative work style

Additional Perks

• Hybrid schedule
• Onsite Engineer shadowing
• Quick growth opportunity with work in Project Management roles
• Laid-back start-up culture
• No formal in-office dress code
• Drinks and snacks
• Monthly happy hours