Tier 2 - IT Support Specialist

Artemis IT offers a collaborative, growth-minded environment in Melbourne, Florida, with a strong focus on modern Microsoft cloud technologies. This onsite Tier 2 IT Support Specialist role brings a competitive annual salary of USD 50,000 to 65,000, a comprehensive benefits package, and clear paths for career advancement. You’ll join a team backed by more than 30 years of helping Central Florida organizations boost productivity, security, and success.

Benefits

• Health, dental, and vision coverage to support you and your family
• 401(k) retirement plan with company contributions
• Paid time off and observed company holidays
• Sponsored Microsoft certification training to grow your tech credentials
• Opportunities for career progression within the company
• Exposure to a wide range of technologies and client environments
• Hands-on experience with modern Microsoft cloud technologies including Entra ID, Intune, and Microsoft 365
• Collaborative, team-oriented culture where your ideas are valued

Responsibilities

• Address escalated issues across desktops, servers, Microsoft 365, and networking
• Support Windows 10/11 desktops and Windows Server environments
• Administer Microsoft 365 services including Exchange Online, Teams, and SharePoint
• Assist with Microsoft Entra ID identities, authentication, and user management
• Support Microsoft Intune device enrollment, configuration, app deployment, and policy management
• Troubleshoot workstation, server, firewall, wireless, and network problems
• Provide remote and onsite support for managed clients across Central Florida
• Document technical solutions and customer environments using Autotask PSA and IT Glue
• Contribute to onboarding new customers, technology refreshes, and migration projects
• Collaborate with senior engineers on advanced cloud and infrastructure initiatives
• Participate in rotating after-hours on-call schedule

Requirements

• Minimum of three years of hands-on IT support experience
• Experience in an MSP or multi-client setting is highly preferred
• Strong troubleshooting abilities across Windows desktop and server environments
• Experience supporting Microsoft 365
• Working knowledge of Windows 10 and Windows 11
• Windows Server experience
• Active Directory, DNS, DHCP, and Group Policy knowledge
• VPN technologies experience
• Fundamental networking concepts
• Experience with PSA, ticketing, and documentation systems
• Excellent communication and customer service skills
• Strong organizational and documentation abilities
• Commitment to continuous learning and technology

Technologies

• Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint
• Autotask PSA, IT Glue
• Windows 10, Windows 11, Windows Server
• Active Directory, DNS, DHCP, Group Policy
• VPN technologies, Fortinet firewalls
• Datto RMM, Datto BCDR, Veeam Backup
• PowerShell scripting, Microsoft Power Automate
• Azure, Microsoft Defender, Windows Autopilot

About Artemis IT

Artemis IT is a leading managed services provider based in Melbourne, Florida. For more than 30 years, we have helped organizations across Central Florida leverage technology to improve productivity, security, and business success.

Why join Artemis IT

At Artemis IT, you will join a collaborative team that values knowledge sharing, problem solving, and investing in professional growth. We are committed to helping our technical staff build lasting careers, not just jobs.

Grow your career

• Modern Workplace Systems Administrator
• Senior Support Specialist
• Systems Engineer
• Cloud Engineer