Training, Technical Support, & Sales Specialist

Based in Franklin, TN, this on-site role combines training, technical support, and sales support for cemetery management software solutions.

Responsibilities

• Instruct customers on using cemetery management software effectively.
• Support software deployment, onboarding, and customer success initiatives.
• Provide personalized technical assistance to cemetery and death-care professionals via phone, email, and remote sessions.
• Lead product demonstrations for prospective clients.
• Assess customer needs and recommend software solutions and services.
• Build and maintain strong relationships through ongoing support and follow-up.
• Document support cases, client interactions, and sales activities.
• Collaborate with development and management teams to improve the customer experience.

Requirements

• Excellent communication and customer service skills.
• Strong computer and software troubleshooting abilities.
• Ability to explain technical concepts to users with varying levels of expertise.
• Self-motivated, organized, and detail-oriented.
• Willingness to travel occasionally for training, demonstrations, and industry events.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Preferred Qualifications

• Experience in the cemetery, funeral, memorialization, or death-care industry.
• Experience with business software, databases, or customer support systems.
• Sales or account management experience.
• Advanced technical/IT skills are a plus.
• Bookkeeping or accounting experience is a plus.
• Experience in training software users or conducting presentations.

Work Location

• In person