Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings)

Tech Wizards LLC seeks a Part-Time IT Support Specialist / Help Desk Technician for weekday mornings to deliver remote and occasional on-site IT support to small and mid-size businesses as part of our MSP team. The role is mainly based from the North Raleigh office with occasional travel to client sites.

Responsibilities

• Provide help desk and IT support through remote tools and on-site visits
• Diagnose and resolve hardware, software, network, and connectivity issues
• Support Microsoft 365 services including Exchange, Outlook, Teams, and OneDrive
• Assist with cybersecurity tools, endpoint protection, and compliance tasks
• Deliver customer service and end-user support of a high standard
• Document work and outcomes using ticketing systems and MSP tools

Requirements

• Experience in IT support, help desk, or technical support is preferred but not required
• Basic knowledge of Windows OS, networking, and Microsoft 365
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to work effectively in a small team environment
• Reliable transportation for occasional on-site visits

Technologies

• Microsoft 365, Exchange, Outlook, Teams, OneDrive
• Windows OS, Active Directory
• RMM tools, PSA systems

Benefits

• Paid vacation, holiday, and sick benefits based on tenure
• A collaborative, small-team environment where your input matters
• Hands-on exposure to real-world IT systems and cybersecurity tools
• Opportunities to build skills and advance your IT career
• A fast-paced, engaging work environment with variety in daily tasks
• Flexible schedule
• Paid time off

A Day in the Life

• Begin by reviewing and prioritizing support tickets submitted overnight
• Provide remote help desk support for issues related to email, login access, printers, and connectivity
• Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive) and assist with password resets or account setups
• Handle PC setups, software installs, and endpoint security alerts
• Collaborate with teammates on complex issues or escalations
• Occasionally travel to a local client site for hands-on resolution
• Document work clearly in the ticketing system to keep clients and team members informed

Education

High school or equivalent is required.

Experience

IT support experience is preferred, with 1 year noted as a reference point.

Ability to Commute

Location: Raleigh, NC 27609 (Required).

Work Location

In person

Job Types

• Part-time
• Permanent

Note

Applications and resumes/CVs should come from the local area only. No phone calls, please.