Client Service Remote (US)

Remote Client Service Support Jobs (US)

4 jobs found

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All (43) 🌍 Worldwide (3) 🇺🇸 US (37) 📍 Location-specific (3)

1mo ago

Technical Support Specialist

Vidir Solutions Inc. Williamsport, PA 🇺🇸 Remote

Williamsport, PA

1mo ago Closed

Full time Electrical Engineering Customer Support Field Service

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

This role is based in Pennsylvania with remote capability and focuses on diagnosing, troubleshooting, and repairing electro-mechanical systems used in vertical storage solutions. The Technical Support Specialist – Level 2 engages directly with customers and travels extensively to client sites, typically 80–90% of the time.

Responsibilities

Diagnose and repair mechanical, electrical, and electro-mechanical faults in vertical storage systems
Troubleshoot breakdowns involving motors, drives, sensors, wiring, control panels, and automated components
Extensive travel to customer sites is required, approximately 80–90% of the time
Provide technical support to customers via phone, video, and frequent on-site visits
Perform thorough fault analysis using wiring diagrams, electrical schematics, and mechanical drawings
Assist with commissioning, repair, and operational recovery of industrial equipment
Document findings, repairs, and corrective actions for recurring equipment issues
Escalate complex mechanical or electrical failures to engineering when needed
Collaborate with engineering and product teams to improve reliability and serviceability of equipment
Adhere to established safety, risk management, and continuous improvement procedures

Requirements

5+ years of hands-on technical or field service experience
Strong background in industrial machinery, automation equipment, or electro-mechanical systems
Proven ability to troubleshoot mechanical and electrical failures, not software or IT issues
Experience interpreting electrical schematics, wiring diagrams, and mechanical drawings
Industrial Electrician
Millwright
Automation or Controls Technician
Industrial Mechanic (Millwright) or Automation Technician certification is an asset
Valid Class 5 Driver’s License
Valid passport and ability to travel domestically and internationally
Strong communication skills for direct interaction with customers on equipment issues

Technologies

SAP
Microsoft Dynamics
Outlook
Word
Excel
HMI systems

Benefits

Flexible options to support you
95% maternity leave top-up for up to seventeen weeks
Up to $1,000 annually for mental health practitioner coverage
Free tickets to sporting events
Financial support for your child’s summer camp
Fun, family-friendly events at venues such as aquatic centers, theatres, and recreational facilities

Experience

ERP system knowledge
Troubleshooting experience
Customer service experience

Behaviors

Functional Expert: regarded as a subject matter expert
Innovative: regularly introduces new ideas and original thinking

Motivations

Job security: driven by the stability of employment
Goal completion: motivated by finishing tasks
Growth opportunities: inspired by chances to take on additional responsibilities

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1mo ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Mississippi 🇺🇸 Remote

Mississippi

1mo ago Closed

$17+/hr Full time Application Support Contact Center Customer Service

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

Remote Customer Service and Tech Support specialist for tech products handling inbound/outbound calls and online inquiries to assist customers and troubleshoot hardware and software issues.

Responsibilities

Serve as the primary support voice for the client, answering questions about products and services while delivering courteous customer service, troubleshooting, and technical assistance
Handle inbound customer support using a structured call flow guide
Diagnose and resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Demonstrate strong problem-solving abilities
Maintain broad knowledge of client products and services, including smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS or comparable technology is preferred
Provide professional customer experiences with a positive, helpful attitude

Requirements

1+ year of customer service experience
High School Diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
Quiet, distraction-free home workspace
Ability to multitask in a fast-paced environment with strong problem solving skills
Eagerness to learn new technologies
Proven problem-solving ability with the capacity to ask probing questions to reach resolution
Strong computer navigation skills and PC knowledge
Availability to work 8:00 am to 11:30 pm EST, Monday through Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; employer-provided work computer
High-speed internet (no wireless/hotspots or satellite) and a smartphone with at least 10 Mbps upload and 10 Mbps download
Residence in the United States with a valid U.S. address

Benefits

Base pay of $17.31 per hour, with actual wages varying by location, qualifications, and experience; benefits for eligible employees include medical, dental, and vision coverage, EAP, 401(k), paid time off and holidays, and paid training days
DailyPay option to access earnings early
Paid training plus performance-based incentives
Lucrative employee referral bonus opportunities
Networking groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with partnered providers
Mentorship programs to support career development
Work-from-home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Cultural celebrations and recognition events including Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more

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1mo ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Nebraska 🇺🇸 Remote

Nebraska

1mo ago Closed

$17 - $17/hr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jul 6, 2026).

Job Description

This remote role supports Concentrix as a customer service and technical support representative for tech products, operating from a home office in Nebraska. You will assist customers, troubleshoot hardware and software issues, and deliver professional, reliable support with a strong emphasis on service quality.

Responsibilities

Serve as the primary contact for customers, delivering courteous, expert assistance for products and services, including troubleshooting and technical support
Handle inbound inquiries following a defined call flow to ensure consistent service quality
Diagnose and resolve hardware, software, and product related issues
Record and retrieve case details in relevant databases for accurate tracking
Approach each interaction with strong problem solving and resolution focus
Maintain broad knowledge of client products and services across devices such as smartphones, tablets, computers, and wearables; familiarity with iOS and MacOS or similar platforms is preferred
Deliver expert customer experiences with a positive and professional demeanor

Requirements

Minimum 1 year of customer service experience
High school diploma or GED
Strong focus on building lasting customer relationships
Comfort with technology and the ability to explain it clearly
A quiet, distraction-free home workspace
Proficient in fast paced multi-tasking with solid problem solving skills
Eagerness to learn new technologies
Strong problem solving with the ability to ask targeted questions to reach a resolution
Solid computer navigation skills and general PC knowledge
Availability to work during Hours of Operation: 8:00 a.m. to 11:30 p.m. EST, Monday to Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; a work computer will be provided
High speed internet (no wireless hotspots or satellite) and a smartphone; minimum 10 Mbps upload and 10 Mbps download
Reside in the United States with a valid U.S. address

Technologies

iOS
MacOS

Benefits

The base salary for this position is $17.31/hr. Pay will not be below the applicable minimum wage. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Eligible employees also receive medical, dental, and vision insurance, an employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early when desired
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners
Mentorship programs supporting career development
Work from home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Celebrations for events such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, and #MyOneEarthPromise

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1mo ago

Tech Support Analyst

TriWest Healthcare Alliance Phoenix, AZ 🇺🇸 Remote

Phoenix, AZ

1mo ago Closed

$60k - $64k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Based in Phoenix, AZ with remote capability, this role offers a competitive annual salary of $60,000 to $64,000. A minimum of 2 years of customer service experience and a High School Diploma or GED are required. The position focuses on desktop hardware and software troubleshooting, user support, and service desk ticket resolution within TriWest's remote-capable desktop environment.

Benefits and culture

TriWest supports its team with a comprehensive benefits package and a purpose-driven culture. The organization emphasizes taking care of our nation’s heroes and fostering an inclusive environment that values diverse perspectives and backgrounds.

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan with matching
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

Responsibilities

Serve as a technical resource and subject matter expert for the resolution of routine to moderate desktop problems.
Consistently follow standard troubleshooting steps to resolve issues.
Document and evaluate incidents and problems across the desktop environment.
Execute routine tasks and address escalated support issues from end users.
Answer Help Desk calls to the Service Center about 60% of the time.
Work on and resolve open Service Desk tickets about 30% of the time.
Support other technical activities about 10% of the time.
Interface with client departments on desktop issues.

Requirements

Remote work opportunities restricted to AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY
US Citizenship required
Must be able to receive a favorable interim and adjudicated final Department of Defense background investigation if assigned to TRICARE contract
Personal computer, Microsoft Server, networking and operations experience
Experience in analyzing operations, including project management through implementation and support
High School Diploma or GED
2+ years of customer service experience

Technologies

Microsoft Windows (desktop operating systems)
Microsoft Server
TCP/IP
VMware View / Virtual Desktop

Working conditions

Availability to work non-regular hours
Works within a standard office environment, with limited travel for maintenance and moves
Ability to lift objects up to 50 lbs
Participates in rotation of on-call responsibility

Equal Employment Opportunity

TriWest is an equal employment opportunity employer. We are proud to foster an inclusive work environment and believe that a diverse team strengthens our success. We encourage candidates from all backgrounds to apply. Applicants are considered on merit and without discrimination.

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