Desktop Support Specialist

System One is seeking a Desktop Support Specialist to provide onsite technical support for a trading floor environment in Washington, DC. This role serves as the first point of contact for traders and VIP users, with a focus on resolving desktop and related issues quickly, clearly, and with accuracy.

The work includes hands-on troubleshooting across Windows devices and key trading applications, along with support for peripherals, printing, and connectivity. You will also coordinate with internal teams when escalations are required and participate in shift and planned or urgent weekend coverage.

What you will do

• Provide trading floor operations support as part of day-to-day onsite coverage.
• Support Windows desktops and laptops used by traders and VIP users.
• Troubleshoot issues involving Bloomberg, Intex, or similar market applications.
• Support Microsoft 365 and Office apps in a desktop support context.
• Diagnose and resolve PC hardware, printers, peripherals, and browsers.
• Troubleshoot end user network issues, including Zscaler client problems.
• Manage and maintain endpoints using SCCM, Intune, or similar device management tools.
• Escalate incidents to network, infrastructure, and app teams when additional support is needed.
• Provide alternate shift coverage and support planned or urgent weekend work as required.

What you bring

• Actual experience supporting trading floor operations (such as IT Helpdesk, Desktop Support Technician, or IT Technician roles), including Bloomberg, Intex, or similar market apps.
• Hands-on familiarity with SCCM and Intune (or similar endpoint management), plus Zscaler.
• Experience with ticketing and workflow tools including ServiceNow and Jira.
• Ability to work onsite with shift and weekend coverage as needed.

Technologies you will work with

• Windows
• Bloomberg
• Intex
• Microsoft 365
• Office apps
• SCCM
• Intune
• Zscaler
• ServiceNow
• Jira

Role details

• Location: Boston, MA (onsite)
• Salary: USD 100,000 - 150,000 per year
• Employment: W2 salaried role with full benefits

Benefits

• W2 salaried position with full benefits
• No contractors and no 3rd parties