Desktop Support Specialist

Join Rhodes College’s Academic Technology Team supporting endpoints and classroom technologies across campus.

Responsibilities

• Provide technical support for desktop and laptop computers, software, printers, peripherals, and related technology.
• Configure, deploy, maintain, troubleshoot, and replace computers for faculty, staff, labs, and classrooms.
• Install and maintain operating system updates, software, security patches, and standard applications using SCCM and Intune.
• Handle support requests in coordination with the Help Desk and other Information Services staff.
• Support classroom audiovisual systems, including displays, projection systems, control systems, and instructional technologies.
• Collaborate with Academic Technology staff on desktop standards, technology deployments, upgrades, and preventative maintenance.
• Maintain current knowledge of desktop, endpoint management, audiovisual, and instructional technologies.

Requirements

• Associate’s degree in information technology, computer science, or a related field (required).
• Experience supporting desktop and laptop computers in a professional or higher education technology support environment.
• Working knowledge of Windows operating systems, desktop hardware, software, printers, peripherals, networking fundamentals, and common troubleshooting practices.
• macOS familiarity and Apple computer experience (preferred).
• Experience with Apple device management tools such as JAMF (beneficial, not required).
• Familiarity with centralized endpoint management, software deployment, imaging, configuration management, or similar enterprise technology management tools (preferred).
• Familiarity with audiovisual equipment, technology-enabled classrooms, or instructional technology (beneficial).
• Excellent customer-service, communication, organizational, and problem-solving skills.
• Ability to work collaboratively with other technical staff while independently managing assigned support requests and projects.

Technologies

• Windows
• macOS
• SCCM
• Intune
• JAMF

Benefits

• 403(b) Retirement
• Medical, Dental, and Vision Insurance
• Vacation Time (23 days)
• Sick Time (12 days)
• Paid Holidays (21 days)
• Employee Assistance Program
• Long-Term & Short-Term Disability
• Life and AD&D Insurance
• Tuition Remission

Physical Demands

• Light work: general office environment requiring sitting at a desk and frequently walking between buildings.
• Frequent computer work, keyboard use, and telecommunications.
• Manual dexterity required for keyboard and writing activities (frequent).
• Visual acuity required (frequent) to read and review print and electronic documents.
• Some physical skill required to lift and work on equipment in tight and poorly lighted spaces (such as under desks and workstations).
• Mobility sufficient to move about the office and walk from building to building throughout campus.
• Occasional climbing of ladders and stairs may be required.
• Candidate may be required to work above head on equipment and components.
• Lifting and moving of computer components and peripherals weighing between 40 and 90 pounds will be required.
• Physical demands must be met to successfully perform essential job functions.

Location: Memphis, TN (onsite)