Desktop Support Specialist Associate role supporting MiWorkspace Neighborhood IT for the University of Michigan.

Provide technical support and help restore service in person or remotely through phone and chat
Install, configure, troubleshoot, upgrade, and maintain workstations, software, printers, wireless devices, and related peripherals
Support Windows, Mac, and mobile devices running iOS/Android, including issue investigation and resolution
Fulfill support requests and incidents by managing tickets and communicating clearly for accurate, prompt outcomes
Maintain accurate asset management records as part of daily support operations

Bachelor’s degree, preferably in computer science, business computing, or a related field; or equivalent combination of education, certification, and experience
Minimum 1 year of experience providing end user technical support
Proficiency supporting Windows and/or Mac operating systems
Experience supporting mobile devices and common business productivity applications (examples include Google Workspace and Microsoft 365)
Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
Strong customer service skills
Ability to deliver clear messaging to audiences with varying technical skill levels

Hybrid arrangement; hybrid or mobile/remote eligibility is at the discretion of the hiring department
Work agreements are reviewed annually at a minimum and may change at any time
Primarily on-site on the Ann Arbor campus, with some hybrid opportunities
Occasional work during non-business hours and weekends, and/or participation in on-call rotation may be required

Travel to locations on and off campus and move through various buildings to provide support
Ability to move boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings using proper safety techniques and equipment

ITS supports U-M faculty, researchers, staff, and students in using technology for teaching, learning, research, work, and leadership
MiWorkspace provides campus-wide desktop support to faculty and staff in academic and administrative departments

A cover letter in PDF format is required for consideration and must be attached as the first page of your resume
The cover letter should address your interest in the position and outline experience that directly relates to the role

Desktop Support Specialist Associate

Job Description