Desktop Support Technician - Direct Hire

A3 Solutions, Inc. is hiring a Desktop Support Technician for a full-time, direct-hire role based in Corinne, UT (onsite). This position supports end users in an enterprise environment, with hands-on work across desktop hardware, Windows OS, and Microsoft Office, plus wireless connectivity support. If you value direct customer interaction and take pride in keeping systems running smoothly, this role puts you close to the impact.

What you’ll do

• Provide desktop support for Windows OS and the Microsoft Office Suite with direct interaction with end users.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Support desktop and network operations, including setup, configuration, and adding hardware.
• Assist corporate desk side support technicians with large IMACs.
• Document, maintain, upgrade, and replace hardware and software systems.
• Support and maintain user account information, including rights, security, and systems groups.
• Train employees and identify, analyze, and repair product failures by ordering and replacing parts as needed.
• Determine and recommend products or services that best fit customers’ needs.
• Handle imaging and image recovery.
• Perform break/fix repairs on desktops and laptops.
• Install or re-install software packages and updates.
• Support WiFi and VPN connections and troubleshoot wireless devices.
• Bring great customer service to every interaction.

What you bring

• Preferred industry certifications including CompTIA, Microsoft, Cisco, and DELL (or equivalent).

Tools and systems you’ll work with

• Windows OS
• Microsoft Office Suite
• WiFi
• VPN

Role details

• Job type: Full-time
• Work location: In person (onsite)
• Pay: $20.50/hour (USD 20 - 20 per hourly)