Help Desk/Desktop Support Analyst

Robert Half is seeking an on-site Help Desk/Desktop Support Analyst to support a Windows-based environment from Pasco, WA. This two-month contract role centers on handling a ticket workload, performing hands-on PC and peripheral setup, and delivering reliable IT service delivery. The position emphasizes AD and Windows 10 support, as well as collaboration with users, teammates, and vendors to address IT concerns efficiently.

Responsibilities

• Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.
• Troubleshoot and resolve technical issues reported through help desk tickets.
• Collaborate with team members, customers, and vendors to address IT-related concerns.
• Provide timely and detail-oriented support to maintain system functionality and user satisfaction.
• Utilize tools like ServiceNow ITSM to manage and track service desk requests.
• Implement and support Active Directory and Microsoft Windows 10 environments.
• Conduct routine system checks and perform necessary updates to ensure security and reliability.
• Document technical procedures and resolutions for future reference.
• Offer guidance and training to users on IT systems and software as needed.

Technologies

• ServiceNow ITSM
• Active Directory
• Microsoft Windows 10

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan
• Free online training

Duration

2 months with potential to extend

Location

100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.

Schedule

Monday - Friday 8 AM to PST