Help Desk Support (Level 1)

Americas Technician Services is hiring a Level 1 Help Desk Support role based in Abilene, TX (onsite). This contract position offers $20.00–$25.00 per hour and a chance to provide remote and onsite support for enterprise users across Windows and basic Mac OS environments. You will also work alongside experienced professionals while contributing to real customer impact through service tickets, troubleshooting, and ongoing desktop support.

What you’ll do

• Deliver Level 1 IT desktop support, handling requests both remotely and onsite.
• Troubleshoot and resolve hardware, software, and application issues.
• Maintain and update service tickets in real-time using a ticketing system.
• Install, upgrade, and support Windows environments including Windows XP, 7, 8.1, and 10, along with authorized desktop applications.
• Support PC and Apple Mac users with basic Mac OS knowledge.
• Diagnose and resolve issues involving desktops, laptops, printers, and other peripherals.
• Use diagnostic tools to troubleshoot network and hardware problems.
• Perform preventative maintenance and complete break/fix services.
• Coordinate with third-party vendors for advanced AV remediation when needed.
• Assist and mentor other Level 1 technicians and support Level 3 escalations.
• Participate in IT projects, off-hours support, and on-call duties as needed.

What you bring

• Bachelor’s Degree in Computer Science, IT, or related field (or equivalent experience).
• Minimum 18 months of hands-on IT experience in desktop support.
• Certifications preferred: CompTIA A+, MCP, or higher.
• Strong working knowledge of Windows 7–10.
• Strong skills in Active Directory and GPOs.
• Strong skills in Microsoft Office 365.
• Strong skills in enterprise antivirus and encryption.
• Strong skills in mobile device support (iOS/Android).
• Experience with helpdesk ticketing systems such as ServiceNow or Remedy.

Why this role is a great fit

• Get exposure to enterprise IT infrastructure and cross-functional teams.
• Work in a dynamic environment supporting varied hardware and software platforms.
• Build technical leadership by mentoring others.
• Grow within a supportive team culture alongside experienced professionals.

Work location: In person (Abilene, TX). Compensation: $20.00–$25.00 per hour.