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Help Desk Technician
Job Description
Technology in Motion, LLC offers an onsite Help Desk Technician role in Columbia, TN on a 90-day 1099 contract. This position focuses on second level support for requests across workstations, printers, phones, and network resources. The role provides a solid benefits package and a collaborative environment, with an emphasis on practical, customer-focused IT support.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Responsibilities
- Respond to incoming support calls
- Process and update assigned tickets, with progress notes within 1–2 business days
- Provide both technical assistance and customer service in interactions with end users
- Aim for fast issue resolution while maintaining quality support
- Collaborate within a team and communicate effectively
- Support efforts to maintain and improve customer service perception and satisfaction
Requirements
- Strong interpersonal skills including telephony, clear communication, active listening, and customer care
- Ability to multitask and adapt to changing priorities
- Typing proficiency for accurate service request entry
- Self-motivated with a willingness to learn and improve
- Technical awareness to match resources to issues appropriately
- Critical thinking and diagnostic abilities for technical problems
Technologies
- VMWare Horizon
- Windows-based operating systems
- Microsoft Office suite (Outlook, Excel, etc)
- Android-based devices
- Other client-specific applications
Details
- Location: Columbia, Tennessee (onsite)
- Compensation: USD 15.00 - 17.00 per hour
- Employment Type: Contract (1099), 90-day assignment
- Experience: Minimum 1 year
- Education: High school diploma or equivalent preferred
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