This position is no longer accepting applications
Closed on June 20, 2026.
T
Help Desk Technician
Application Support
Computer Skills
Contact Center
Customer Service
Customer Support
Help Desk
Incident Management
Information Technology (IT)
IT Services
ITSM
Mdm
Microsoft Intune
Mobile Device Management
Phone Support
Technical Support
Vmware
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Job Description
Technology in Motion, LLC offers an onsite Help Desk Technician role in Columbia, TN on a 90-day 1099 contract. This position focuses on second level support for requests across workstations, printers, phones, and network resources. The role provides a solid benefits package and a collaborative environment, with an emphasis on practical, customer-focused IT support.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Responsibilities
- Respond to incoming support calls
- Process and update assigned tickets, with progress notes within 1–2 business days
- Provide both technical assistance and customer service in interactions with end users
- Aim for fast issue resolution while maintaining quality support
- Collaborate within a team and communicate effectively
- Support efforts to maintain and improve customer service perception and satisfaction
Requirements
- Strong interpersonal skills including telephony, clear communication, active listening, and customer care
- Ability to multitask and adapt to changing priorities
- Typing proficiency for accurate service request entry
- Self-motivated with a willingness to learn and improve
- Technical awareness to match resources to issues appropriately
- Critical thinking and diagnostic abilities for technical problems
Technologies
- VMWare Horizon
- Windows-based operating systems
- Microsoft Office suite (Outlook, Excel, etc)
- Android-based devices
- Other client-specific applications
Details
- Location: Columbia, Tennessee (onsite)
- Compensation: USD 15.00 - 17.00 per hour
- Employment Type: Contract (1099), 90-day assignment
- Experience: Minimum 1 year
- Education: High school diploma or equivalent preferred
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