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3 jobs found

2mo ago

Help Desk Technician/Building Support Split

Omaha Public Schools Omaha, NE

Omaha, NE

2mo ago Closed

$82k+/yr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Provide technical assistance and support to district users through phone, email, in-person, and remote help, focusing on Apple Mac/iOS and Windows environments and incident/ticket resolution.

Responsibilities

Assist school and district staff by pursuing and maintaining Apple Certified Mac and iOS Technician designations.
Provide user support via Helpdesk tickets, email, remote access, and in-person interactions across diverse school environments.
Help users troubleshoot basic computer and network problems, answer questions on productivity applications, monitor ticket status, and deliver solutions to assist IMS in resolving future requests.
Troubleshoot and resolve issues related to software applications, peripherals, and mobile device management, escalating to subject matter experts when needed.

Additional Duties

Performs other related tasks as assigned by the supervisor and central office administrators as designated by the Superintendent.

Requirements

Bachelor's degree in Information Management Systems, Technology, or a related field (minimum requirement).
Experience with Windows 10/11, macOS, iPadOS, and iOS; proficiency with MS Office and Office 365.
Ability to obtain and maintain Apple Certified Technician status in Mac and iOS platforms.
Experience using a troubleshooting ticketing system is preferred.
Experience with TCP/IP networking and using virtual network remote control is preferred.
Proven experience with Apple and PC hardware and software troubleshooting processes.
Experience working with Apple Global Service Exchange.
Experience supporting end users in a networked environment, including wireless connectivity.
Analytical and investigative skills with a structured approach to problem solving.
Outstanding customer service abilities and strong verbal and written communication.
Strong interpersonal, verbal, and written communication skills along with solid organizational abilities.
Experience delivering end-user application training and ongoing support.
Ability to work effectively in a team environment.
Maintains an excellent work attendance record, with punctuality and reliability.

Technologies

macOS, iPadOS, iOS
Windows 10, Windows 11
Office 365, MS Office
Apple Global Service Exchange
TCP/IP networking, Wireless networking
Virtual network remote control
Mobile Device Management

Equipment

Ability to use Mac, iOS, and Windows platforms along with various applications; comply with OPS equipment use guidelines.

Travel

Local travel between school sites may be required.

Physical and Mental Demands, Work Hazards

Standard office environment with occasional overtime as job demands require.
Strong organization, time management, communication, and interpersonal skills.
Ability to read and interpret written materials and visual displays.
Frequent standing/walking during the work shift; ability to bend, kneel, stoop, and balance as needed.
Additional demands may be requested by the Supervisor.

Interrelations

Engages with district personnel, customers, and vendors.
Works under direct supervision of the department supervisor to complete day-to-day tasks.
Interacts with a diverse population, requiring tact and diplomacy in all situations.
Responds to customer needs with a positive attitude and delivers quick, professional service to internal and external customers.

Employee Punctuality and Appearance

All assigned duties and scheduled hours are expected to be fulfilled unless leave is approved.
Any deviation from assigned hours requires prior approval from the supervisor or building administrator.
Dress should reflect a positive image of Omaha Public Schools and be appropriate for the position.

Terms of Employment

Full-time non-exempt classified position; governed by Nebraska public school laws, OPS policies, and applicable collective bargaining agreements if applicable.
Verification and maintenance of licenses, certificates, and requirements as identified for the role.
Background check must demonstrate an acceptable history for OPS.
Verification of U.S. citizenship or legal work authorization.
Pre-employment drug test, tuberculosis test, and medical examination may be required where applicable.

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2mo ago

Help Desk Technician

Technology in Motion, LLC Columbia, TN

Columbia, TN

2mo ago Closed

$15 - $17/hr Contract Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Technology in Motion, LLC offers an onsite Help Desk Technician role in Columbia, TN on a 90-day 1099 contract. This position focuses on second level support for requests across workstations, printers, phones, and network resources. The role provides a solid benefits package and a collaborative environment, with an emphasis on practical, customer-focused IT support.

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Responsibilities

Respond to incoming support calls
Process and update assigned tickets, with progress notes within 1–2 business days
Provide both technical assistance and customer service in interactions with end users
Aim for fast issue resolution while maintaining quality support
Collaborate within a team and communicate effectively
Support efforts to maintain and improve customer service perception and satisfaction

Requirements

Strong interpersonal skills including telephony, clear communication, active listening, and customer care
Ability to multitask and adapt to changing priorities
Typing proficiency for accurate service request entry
Self-motivated with a willingness to learn and improve
Technical awareness to match resources to issues appropriately
Critical thinking and diagnostic abilities for technical problems

Technologies

VMWare Horizon
Windows-based operating systems
Microsoft Office suite (Outlook, Excel, etc)
Android-based devices
Other client-specific applications

Details

Location: Columbia, Tennessee (onsite)
Compensation: USD 15.00 - 17.00 per hour
Employment Type: Contract (1099), 90-day assignment
Experience: Minimum 1 year
Education: High school diploma or equivalent preferred

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2mo ago

Senior IT Helpdesk Specialist

Milford CT Milford, CT

Milford, CT

2mo ago Closed

$65k - $75k/yr Full time Application Support Azure Active Directory Computer Skills

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

A Senior IT Helpdesk Specialist is needed in Milford, CT to provide frontline IT support for leadership and staff, with a focus on onboarding, documentation, and security-related initiatives. This full-time, on-site role typically operates from Milford, with occasional travel to support IT setup for new offices or client locations and to assist with technology rollouts.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, or a ticketing system.
Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
Provide high-priority, professional support to leadership and executives to minimize downtime.
Escalate complex technical issues to senior IT management or external vendors when appropriate.
Administer and support Microsoft 365, Teams, and user account administration.
Lead new employee onboarding, including account creation, device provisioning, and access management.
Develop and refine onboarding documentation and checklists to streamline the process.
Expand experience and skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.
Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
Identify recurring issues and implement long-term solutions to improve system reliability.
Suggest and collaborate on ideas for new tools, systems, and workflow improvements.
Perform regular system updates, monitoring, and backups.
Manage user access controls and maintain compliance with IT policies.
Bonus: contribute to cybersecurity and endpoint protection initiatives.
Support IT setup and system configuration for new office or client locations with occasional travel.
Assist in technology rollouts and adoption of new solutions.

Requirements

Minimum of three years of IT support or helpdesk experience.
Strong working knowledge of Microsoft 365, Windows OS, and core networking concepts.
Excellent troubleshooting and communication skills, including experience supporting leadership and executive users.
Solid documentation and process-improvement capabilities.
Ability to collaborate effectively in a remote, fast-paced environment.

Technologies

Microsoft 365
Teams
Microsoft Entra (Azure AD)
Intune
MDM
Zendesk
Jira
Freshdesk
macOS
SharePoint
Windows OS

Benefits

Comprehensive Health, Dental, & Vision
Paid Time Off
Sick time
Holidays
Life Insurance
401k Contributions
Charity Matching

Hours & Compensation

Commitment: Full-time, on-site in Milford, CT, with occasional travel as required
Compensation: USD 65,000 - 75,000 per year

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