Help Desk Technician

Fuse3 Solutions is seeking a customer-focused Help Desk Technician to provide first-level IT support for end users onsite in Tulsa, OK, handling hardware, software, network, and system issues while delivering strong customer service.

Responsibilities

• Deliver first level technical support for hardware, software, network, and application issues.
• Respond to help desk tickets, phone calls, emails, and walk-in requests in a timely manner.
• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain computer hardware and software.
• Create, manage, and update user accounts, passwords, and access permissions.
• Document support requests, resolutions, and system changes within the ticketing system.
• Escalate complex technical issues to higher-level IT support personnel when necessary.
• Assist with workstation deployments, upgrades, and equipment replacements.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
• Maintain inventory of IT equipment and technology assets.
• Assist with onboarding and offboarding processes, including equipment setup and user provisioning.
• Educate users on technology best practices and security awareness.

Requirements

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 1+ years of Help Desk, Technical Support, Desktop Support, or IT Support experience preferred.
• Working knowledge of Windows operating systems and Microsoft 365.
• Experience supporting desktop hardware, printers, mobile devices, and common business applications.
• Familiarity with Active Directory, user account administration, and ticketing systems preferred.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Experience with Active Directory and Azure Active Directory.
• Familiarity with Microsoft Intune, SharePoint, and Teams administration.
• Knowledge of cybersecurity best practices.
• CompTIA A+, Network+, or similar certifications are a plus.
• Experience with remote support tools and IT service management platforms.

Technologies

• Windows operating systems
• Microsoft 365 suite including Outlook, Teams, Word, Excel, and SharePoint
• Active Directory and Azure Active Directory
• Microsoft Intune

Physical Requirements

• Lift and move computer equipment up to 25 pounds
• Work at a computer workstation for extended periods
• Occasional travel between office locations may be required

Salary: USD 42,000 - 55,000 per year