Help Desk Technician

Cambay Healthcare LLC is hiring a Contract Help Desk Technician to deliver technical support in a healthcare environment. This hybrid role supports users with Windows and Apple devices, handles requests through ticketing systems, and includes initial on-site training and onboarding.

Role Overview

The Help Desk Technician will assist with diagnosing and resolving hardware, software, and mobile device issues. Support will be provided both remotely (when authorized) and, during the onboarding phase, on-site. The position also includes documenting support activity and communicating clearly with users to drive accurate issue resolution.

Responsibilities

• Provide technical support for Windows and Apple computers.
• Troubleshoot hardware, software, and mobile device issues.
• Assist with Microsoft applications and account management.
• Perform basic network troubleshooting.
• Resolve technical issues remotely when authorized.
• Manage support requests using ticketing systems.
• Document issues, resolutions, and support activities.
• Communicate effectively with users to resolve technical problems.

Required Qualifications

• Strong troubleshooting and problem-solving skills.
• Basic knowledge of Windows and Apple operating systems.
• Familiarity with Microsoft applications and mobile devices.
• Ability to troubleshoot technical issues remotely.
• Basic networking and account management knowledge.
• Ability to type at least 20 words per minute.
• Strong written and verbal communication skills.

Technologies

• Windows
• Apple operating systems
• Microsoft applications
• Mobile devices
• Ticketing systems
• Active Directory

Certifications

At least one CompTIA, Microsoft, or other relevant IT certification is required.

Preferred Qualifications

• 1–2 years of Help Desk or IT support experience.
• Experience with Active Directory and user account management.
• Familiarity with ticketing systems.
• Experience supporting common Microsoft applications.
• Ability to work independently and collaboratively.
• Flexibility to work a fixed 8-hour shift, with start times between 6:30 AM and 9:30 AM.
• Willingness to work on-site during training and initial onboarding; remote work may be available based on performance and management approval.

Schedule, Start Date, and Training

• Start Date: November 10, 2026
• Duration: 24 weeks
• Schedule: Monday–Friday, 8-hour shift
• Training Schedule: 8:00 AM – 4:30 PM
• Work Arrangement: Hybrid, with initial training and onboarding conducted on-site.

Location and Work Setting

• Location: Aurora, CO (hybrid)
• Work Location: On the road

Compensation and Education

• Pay: USD 23.00 – 25.00 per hour
• Education: High school diploma or equivalent (required)