Helpdesk / Desktop Support Technician

Join the IT team at Jungle Jim’s in Fairfield, OH as a Helpdesk / Desktop Support Technician. This onsite role in a Windows-based enterprise environment focuses on helping employees get back to work quickly, with hands-on exposure to Active Directory, virtualization, and enterprise networking.

You will support day-to-day IT needs for hardware, software, and peripherals, acting as a key first-line resource. The position also includes troubleshooting and deployment work across desktops, laptops, mobile devices, printers, and standard office equipment, plus collaboration with senior team members in virtualized and network environments.

Responsibilities

• Be the primary point of contact for IT support requests, delivering Tier 1 and Tier 2 help for hardware, software, and peripheral issues through a ticketing system, phone, or in-person support.
• Deploy, configure, and troubleshoot Windows 10/11 and other enterprise software.
• Handle user account support in Active Directory, including password resets, group membership updates, and file share permission management.
• Provision, deploy, and repair desktops, laptops, mobile devices, printers, and standard office equipment.
• Support senior technicians with minor administrative tasks and troubleshooting in virtualized computing (VMware) and network environments (Cisco/Arista).
• Maintain accurate hardware inventory and document troubleshooting steps, resolutions, and How-To guidance in the IT knowledge base.

Requirements

• 1–3 years of hands-on experience in an IT Helpdesk, Desktop Support, or similar role.
• Strong technical proficiency supporting Windows 10/11.
• Proven ability working with Active Directory, including creating users, resetting passwords, and understanding organizational units.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Excellent communication skills and the patience to support non-technical users.

Technologies you will work with

• Windows 10/11, Active Directory
• VMware, Proxmox, Hyper-V
• Cisco, Arista
• TCP/IP, DNS, DHCP, VPNs, Wi-Fi

Benefits

• Employee discounts: 10% after 60 days, 20% after 2 years
• Paid vacation: begin earning immediately to use starting at 6 months
• Insurance: health, dental, vision, and life insurance after 60 days
• 401(k) plan
• Advancement opportunities in a unique, fast-paced retail environment

Preferred qualifications

• Familiarity with VMware, Proxmox, or Hyper-V environments
• Exposure to or hands-on experience with Cisco or Arista networking equipment, including switches, routers, or basic CLI commands
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft equivalents

Pay: USD 21–23 per hour. Experience level: 1+ years.