Helpdesk Technician (MSP)

Nomerel LLC seeks a skilled Helpdesk Technician to join its MSP operations in Tulsa, OK. The role delivers remote and on-site technical support, advanced troubleshooting, and strong customer service across multiple client environments in a fast-paced setting.

Responsibilities

• Provide technical support for multiple client environments, both remote and on-site
• Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services
• Administer and support Microsoft 365, Azure AD, Exchange, and associated services
• Diagnose and resolve network problems including firewalls, switches, Wi-Fi, and VPNs
• Perform system maintenance, patch management, backups, and monitoring
• Document all work clearly in ticketing and knowledge base systems
• Identify recurring issues and propose long-term solutions or improvements
• Participate in on-call rotation as required

Requirements

• Minimum of 2 years of experience in a Managed Services Provider environment
• Experience with Windows desktop and Windows Server operating systems
• Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
• Active Directory and Group Policy knowledge
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Backup and disaster recovery solutions understanding
• Experience managing multiple clients and competing priorities
• Strong troubleshooting, communication, and customer service skills
• Travel up to 30 percent; occasional overnight travel may be required. Monthly travel to/from Tulsa and Oklahoma City is expected
• Reliable transportation and valid driver’s license
• Must pass a background check
• Eligible to work in the United States; no sponsorships provided
• On-site travel to client offices is required

Technologies

• Windows and Windows Server
• Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams
• Azure AD, Active Directory, Group Policy
• Firewalls, switches, Wi-Fi, VPNs
• Remote Monitoring and Management (RMM) tools, Professional Services Automation (PSA) tools

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Details

• Job Type: Exempt, Full-time
• Work Location: On-site in Tulsa, with option to work from Tulsa HQ or OKC location; in-person
• Salary: USD 40,000 - 45,000 per year

Why Work With Us

• Innovative Environment: Join a forward-thinking organization that values new ideas
• Professional Growth: Access ongoing training and certification opportunities
• Collaborative Culture: Work with a team that emphasizes knowledge sharing
• Competitive Compensation and Benefits: A comprehensive package recognizing expertise
• Impactful Work: Contribute to building and maintaining a resilient, high-performing technology infrastructure

Preferred Qualifications

• Industry certifications (CompTIA Network+, Security+, Microsoft or equivalent)
• Experience with RMM and PSA tools
• Knowledge of cybersecurity best practices and endpoint protection