IT Support Engineer

IT Support Engineer role based in Dublin, OH (onsite), providing Level 1 support in a modern Microsoft environment and supporting Windows, Microsoft 365, and mobile device management.

Responsibilities

• Serve as the first point of contact for IT support requests via on-site, email, and a ticketing system
• Troubleshoot hardware and software issues for Windows desktops and laptops; provide limited MacBook support
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Manage user accounts and access using Microsoft Entra (Azure AD)
• Support mobile devices with a focus on iPhones
• Troubleshoot connectivity issues including WiFi and VPN
• Assist with onboarding and offboarding (device setups and account provisioning)
• Document support cases, resolutions, and maintain accurate records
• Provide remote IT support for employees working at client premises or remote offices

Requirements

• 1+ years of experience in IT support or helpdesk roles
• Strong troubleshooting ability with a customer-first mindset
• Proficiency with Windows operating systems and Microsoft 365 tools
• Basic networking understanding (include IP, DNS, DHCP)
• Experience supporting Windows PCs and mobile devices (including iOS and Android)
• Familiarity with Microsoft Entra (Azure AD) for user and access management
• Strong communication skills (verbal and written)
• Curiosity and initiative, with a willingness to learn new technologies
• Exposure to Microsoft Intune is a plus
• Certifications such as CompTIA A+ or ITIL Foundation are a plus
• Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Network+, or Microsoft Azure Fundamentals are preferable but not required

Technologies

• Windows, Ubuntu
• Microsoft 365: Outlook, Teams, SharePoint, OneDrive
• Microsoft Entra / Azure AD
• Microsoft Intune
• WiFi, VPN
• PowerShell, Bash
• Samsung Knox
• Google Workspace
• iPhones, iOS, Android
• MFA, endpoint protection, encryption

Benefits

• Competitive package (competitive salary and benefits package)
• Launchpad for your career with hands-on experience
• Nurturing environment with a supportive family culture focused on growth
• Shape our future with opportunities to contribute ideas

Room to Grow (Level 2)

• Handle escalated, more complex technical issues originating from Level 1
• Perform advanced troubleshooting for Windows desktops and occasional MacBook support
• Support Windows Server administration and maintenance
• Support and provide basic administration for Linux servers (Ubuntu)
• Assist with network infrastructure support including VPNs, switches, and firewalls (basic)
• Manage Microsoft Entra (Azure AD) and Microsoft 365 services
• Support Microsoft Intune for Windows and Android device management
• Support Samsung Knox and Google Workspace for Android device management
• Support security tools including endpoint protection, encryption, and MFA
• Automate tasks with PowerShell or Bash scripting
• Create and maintain technical documentation and internal best practices
• Mentor and provide guidance to Level 1 staff (for experienced hires)

Role Details

• Full-time role
• On-site in Dublin, OH; no remote or hybrid work options
• Primarily focused on Level 1 support
• Primarily focused on Windows devices, Microsoft 365 services, and mobile device management
• Remote support from the office for employees working at client sites or other company locations
• Periodic travel between company sites may be required (some weeks may include multiple visits; others may include none)
• Driving license is considered a plus

Salary: USD 70,000 - 80,000 per year. Minimum experience: 1+ years.