Information Tech Support Specialist - Globe Campus

Gila County Community College District is seeking a part-time Information Tech Support Specialist to support College stakeholders and help ensure hardware and software are used effectively across the organization. This onsite role in Globe, AZ focuses on responding to support requests, assisting with IT inventory and utilization, and contributing to training while maintaining the confidentiality and security of College information.

What You’ll Do

• Provide information technology support to College stakeholders to support efficient and productive use of College hardware and software.
• Respond promptly to support requests received by phone, email, and in-person questions.
• Assist the IT Administrator with hardware and software inventory control and utilization, including tracking hardware, software licenses, and packages.
• Organize, plan, and prioritize work and workflows in line with guidelines set within the IT and business departments.
• Maintain confidentiality and security of College information at all times.
• Build and maintain trust with administrators, board members, co-workers, and other College stakeholders by completing responsibilities professionally.
• Develop constructive, cooperative working relationships and provide professional IT assistance.
• Maintain business environment and situational awareness to respond effectively and professionally to assistance requests.
• Participate in IT training initiatives across the College, including supporting online or in-person training led by the IT Administrator and providing training to individuals or groups as needed.
• Understand and follow College policies and procedures, and help others understand and follow them.
• Perform similar duties as directed.

Requirements

• A combination of training, education, and experience across the areas of responsibility that enables success in the role.
• Ability to pass a background screening process and/or obtain a Level 1 Fingerprint Clearance Card is required.
• Two or more years of direct experience effectively using a variety of Microsoft 365 products, productivity-focused technologies, and technology hardware.
• Education or certification in information technology (software and hardware) related to safe and effective utilization.
• Excellent interpersonal and customer service skills.
• Ability to operate and troubleshoot software and office equipment, including computers and other technology hardware, safely and effectively.
• Ability to assist College stakeholders in business environments using critical thinking, organization, and professional communication and interpersonal skills.

Technologies

• Microsoft 365
• CompTIA A+
• Microsoft 365 Endpoint Administrator Associate
• CompTIA Network+

Essential Functions and Supervision

• Ability to perform general physical activities requiring use of arms, hands, and fingers to manipulate office equipment and materials; some whole-body movement such as lifting, balancing, walking, stooping, carrying objects, and handling materials may be required.
• Ability to operate and troubleshoot software and office equipment, including computers and other technological hardware, safely and effectively.
• Ability to provide effective assistance in a variety of business environments requiring critical thinking, organization, and professional interpersonal and communication skills.
• Functions and duties as listed in Procedure 5012.02 Employee Classification General Responsibilities, with additional position-specific essential functions provided below.
• Work is performed under medium supervision, following procedures, instructions, directions, training, and experience. Some independent judgment is needed to manage responsibilities and provide effective assistance to College employees and stakeholders.

Work Environment

• Typical office environment within generally climate-controlled structures.
• Exposure to moderate noise levels.
• Exposure to moderate to heavy office traffic levels with possible frequent interruptions.
• Substantial computer and/or electronic equipment use, including repetitive fine motor skills for standard office equipment.
• Travel may be required.

Location: Globe, AZ (onsite)
Salary: USD 18 - 21 per hour
Job Type: Part time
Experience: 2+ years