IT Field Service Help Desk Technician

EMCO Technology, Inc offers an onsite IT Field Service role in Levittown, PA with a competitive hourly rate of 26 to 40 USD. This position focuses on managing customer IT infrastructure, troubleshooting hardware and software, and installing and supporting network devices through on-site, in-house, and remote services. Join a team that delivers customized technology solutions with a personable approach to businesses in the Philadelphia area.

Responsibilities

• Carry out essential technical work to manage customer IT infrastructure.
• Troubleshoot and resolve desktop and laptop hardware and software issues.
• Install, test, and support network devices including servers, workstations, VMware hardware and software, printers, spam filters, Exchange servers, Active Directory and Windows DNS.
• Deliver on-site, in-house, and remote computer and network services.
• Collaborate with customers' mission-critical servers and software packages and their support vendors.
• Maintain a solid understanding of Internet fundamentals including DNS, security, IP routing, HTTP, VPN, email routing, and SPAM.
• Configure and deploy firewalls, switches, VPN concentrators, and security appliances.
• Keep comprehensive documentation for hardware, software, networks, and problem logs.
• Experience with Microsoft 0365, SharePoint and Microsoft products.
• Back up and restore client systems and data.
• Maintain current technical knowledge and stay informed about industry trends to support networks and PCs.
• Coordinate with external vendors to troubleshoot IT issues for labs and manufacturing facilities as they arise.
• Exhibit excellent troubleshooting skills to diagnose and repair network connectivity.
• Demonstrate strong problem-solving and analytical thinking, quickly absorbing new technical concepts.
• Display strong verbal and written communication, with the ability to relay technical concepts to a business audience.
• Write and maintain technical documentation effectively.
• Maintain an accurate inventory of hardware, software, and licenses.

Requirements

• Associate or bachelor degree in Computer Science, Information Technology, or other technical discipline preferred.
• 5+ years of experience in office infrastructure and office technologies.
• Expert level proficiency with Windows operating systems.
• Proficiency with Microsoft Office 2010 and higher and other basic Microsoft Windows applications.
• Configuration and troubleshooting of PC, laptop, tablet, and smartphone (iOS and Android).
• MAC experience preferred.
• Strong diagnostic, problem resolution and proactive monitoring skills.

Technologies

VMware, Active Directory, Exchange Server, Windows Server, DNS, Office 365, SharePoint, Windows operating systems, Microsoft Office, iOS, Android, macOS, VPN, Spam filters, HTTP, IP routing

About EMCO Technology

EMCO Technology, Inc serves businesses in the Philadelphia and New Jersey region, delivering customized technology solutions in a personable way. If you enjoy technology and working with people, this environment is a fit.