IT Help Desk

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals to restore functionality for users.
• Assist users with issues related to email, data access, and productivity applications within a Citrix environment.
• Support user access to key clinical and financial applications such as PointClickCare, Net Health, and Workday; create accounts and reset passwords as needed.
• Contribute to other IT support activities as required to keep operations running smoothly.

Requirements

• At least 1 year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting capabilities with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange, and Active Directory.
• Basic understanding of networking protocols, information security practices, and setup/support of computers, printers, and scanners.
• Excellent written and verbal communication skills, with the ability to guide end users over the phone and via email.
• Proactive, self-directed work style with the ability to operate with minimal supervision.
• Strong prioritization and multitasking abilities to meet deadlines and respond under time constraints.
• Fast learner capable of integrating new procedures and knowledge into troubleshooting workflows.
• Flexibility to adapt to changing expectations and organizational needs.
• Collaborative mindset with accountability and teamwork to achieve goals.
• Available to work one federal holiday per year.
• Pre-employment criminal background screening required.

Technologies

• Citrix
• Windows 10
• Microsoft Office
• Exchange
• Active Directory
• PointClickCare
• Net Health
• Workday

Benefits

• Medical, dental, and vision coverage
• Company-provided life insurance
• 401(k) with company match
• Sick and vacation plans
• Professional growth opportunities through Learning Management System, trainings, and seminars

Additional Information

Pre-employment criminal background screening required.

Job ID: 1534