IT Help Desk
Job Description
The IT Help Desk position at Ensign Services is an onsite role in Dallas, TX, offering a full-time schedule with compensation of USD 20 to 22 per hour and a Wednesday through Sunday 8:00 AM to 5:00 PM CST workweek.
Responsibilities
- Troubleshoot remote desktops, laptops, printers, and other hardware peripherals to restore functionality for users.
- Assist users with issues related to email, data access, and productivity applications within a Citrix environment.
- Support user access to key clinical and financial applications such as PointClickCare, Net Health, and Workday; create accounts and reset passwords as needed.
- Contribute to other IT support activities as required to keep operations running smoothly.
Requirements
- At least 1 year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
- Strong troubleshooting capabilities with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange, and Active Directory.
- Basic understanding of networking protocols, information security practices, and setup/support of computers, printers, and scanners.
- Excellent written and verbal communication skills, with the ability to guide end users over the phone and via email.
- Proactive, self-directed work style with the ability to operate with minimal supervision.
- Strong prioritization and multitasking abilities to meet deadlines and respond under time constraints.
- Fast learner capable of integrating new procedures and knowledge into troubleshooting workflows.
- Flexibility to adapt to changing expectations and organizational needs.
- Collaborative mindset with accountability and teamwork to achieve goals.
- Available to work one federal holiday per year.
- Pre-employment criminal background screening required.
Technologies
- Citrix
- Windows 10
- Microsoft Office
- Exchange
- Active Directory
- PointClickCare
- Net Health
- Workday
Benefits
- Medical, dental, and vision coverage
- Company-provided life insurance
- 401(k) with company match
- Sick and vacation plans
- Professional growth opportunities through Learning Management System, trainings, and seminars
Additional Information
Pre-employment criminal background screening required.
Job ID: 1534
Similar Jobs
