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TPIS

IT Help Desk

TPIS
Trujillo Alto, PR $13 - $13/hr Full time Posted 5d ago
Active Directory Application Support Customer Service Customer Support End User Support Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services ITSM Microsoft 365 Microsoft Teams Office 365 Office Tools Phone Support Technical Support Windows
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Job Description

TPIS is seeking an IT Help Desk professional to provide technical assistance, system support, and information management within the systems department for a financial services client. This onsite role is based in Trujillo Alto Municipio, Puerto Rico.

Responsibilities

  • Deliver technical support to end users and the organization’s information systems.
  • Monitor networks, servers, and inter-branch communications.
  • Diagnose system issues and track incident resolution.
  • Create regular reports on a daily, monthly, quarterly, and annual cadence.
  • Administer user access rights to systems and applications.
  • Execute data backups and safeguard data custody.
  • Transmit files to external agencies and service providers.
  • Assist in implementing policies, procedures, and technology upgrades.

Requirements

  • Bachelor’s degree in Computer Science or Information Systems.
  • At least two years of experience in similar IT roles, preferably within financial institutions or cooperatives.
  • Proficiency with Microsoft Office, Outlook, Teams, Zoom, and information systems.
  • Bilingual abilities are preferred, particularly Spanish and English.
  • Strong analytical abilities, meticulous attention to detail, and solid problem-solving skills.
  • Ability to work under supervision and manage multiple tasks concurrently.

Technologies

  • Microsoft Office
  • Outlook
  • Teams
  • Zoom

Job Overview

The IT support professional will assist a financial services client by providing technical assistance, system support, and information management within the organization’s systems department. The ideal candidate will possess strong technical skills, careful attention to detail, and experience supporting users and maintaining systems.

Required Availability

Monday through Saturday, 9:00 a.m. to 5:00 p.m.

Compensation

Hourly wage: $13.00 per hour

EEOC Statement

TPIS is an Equal Opportunity Employer (EEO). We comply with all federal, state, and local nondiscrimination laws and maintain affirmative action for women, disabled individuals, and veterans.

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