IT Help Desk

Elite DNA Behavioral Health is hiring a Tier 1 Help Desk Support professional to strengthen frontline IT support across our Fort Myers offices and 30+ locations in Florida. This onsite role helps keep day-to-day operations moving by addressing common technology issues for staff using Windows computers, Microsoft 365, printers, passwords, and remote support tools. If you enjoy practical problem-solving and clear, supportive communication, this position offers a steady, people-focused way to support a healthcare organization.

What you’ll do

• Provide hands-on desk-side support for staff
• Deliver phone and remote technical support to users across multiple office locations
• Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution
• Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems
• Assist with password resets and account access needs while following security procedures
• Install, configure, and troubleshoot printers, peripherals, and standard office technology
• Use remote support tools to assist staff in a timely, professional manner
• Communicate issue status, next steps, and expected resolution timelines
• Escalate issues appropriately to higher-level IT staff, including complete troubleshooting notes and supporting details
• Document incidents, actions taken, and resolutions thoroughly in the ticketing system
• Provide basic end-user guidance and training to reinforce good technology habits and reduce repeat issues
• Support basic workstation setup, onboarding assistance, equipment deployment, and other IT operational tasks as assigned

Skills and qualifications

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred
• Experience of 1–2 years in help desk, desktop support, or general IT support preferred
• Working knowledge of Windows operating systems and standard desktop troubleshooting
• Experience supporting printers, user accounts, and common office hardware/software issues
• Familiarity with Microsoft 365 (including Outlook, Teams, and OneDrive)
• Familiarity with ticketing systems and remote support tools
• Strong troubleshooting skills with logic, judgment, and attention to detail
• Strong verbal and written communication
• Ability to manage multiple tasks, stay organized, and maintain strong follow-through
• Ability to work professionally with staff in a fast-paced healthcare office environment

Technology stack

Windows, Microsoft 365, Outlook, Teams, OneDrive, Active Directory

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Pay and location

$20.00–$22.00 per hour and onsite in Florida.

Company overview: Elite DNA Behavioral Health provides comprehensive behavioral and mental health services designed to meet the needs of our community, with a team focused on accessible, high-quality care through innovative treatment programs and supportive services.