IT Help Desk I

The IT Help Desk I role is based onsite in Waianae, Hawaii, on a long-term contract within a healthcare environment. It emphasizes hands-on hardware, software, and network support, with a focus on coordination, documentation, and project-related duties. Compensation is USD 23 to 27 per hour.

Responsibilities

• Set up, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations.
• Troubleshoot and resolve technical issues with computers, printers, and related hardware, including more advanced repairs when necessary.
• Identify and fix connectivity problems affecting communication between user devices, servers, printers, and other network components.
• Coordinate relocation, setup, and reinstallation of computer equipment during office or departmental moves.
• Assist higher-level support team members on escalated tasks and broader IT initiatives.
• Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work.
• Scan documents and help organize technical or project materials to ensure information is easily accessible.
• Contribute to additional IT support and project-related duties as business needs require.

Requirements

• High school diploma or equivalent is required.
• At least 3 years of experience in information systems, information technology, or a related technical support environment is required.
• An associate degree in information technology, computer systems, or a comparable field is preferred.
• A+ certification, Network+ certification, or an equivalent credential is required.
• Valid driver’s license and reliable daily access to a personal vehicle are required.
• Ability to troubleshoot hardware, software, printer, and basic network issues in a hands-on support setting.
• Experience supporting schedules, timelines, scanning tasks, or project coordination activities is beneficial.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training