IT Help Desk Specialist - Korean Bilingual

The IT Help Desk Specialist role focuses on delivering hands-on technical support for hardware, software, and network needs across both office and retail environments. Proficiency in Korean-English communication is highly valued.

Summary

A proactive IT Help Desk professional providing comprehensive hardware, software, network, and IT equipment support for office and retail operations. Korean-English bilingual candidates are highly preferred.

Responsibilities

• Deliver first and second level technical support for hardware, software, and network related issues faced by employees.
• Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and mobile devices.
• Troubleshoot Windows operating systems, Microsoft 365 applications, and user account problems.
• Assist with Active Directory user management, password resets, and access permissions.
• Install, configure, and maintain POS systems and payment devices.
• Support digital signage, display systems, kiosks, and content management systems.
• Troubleshoot LED displays, monitors, projectors, and audiovisual equipment.
• Maintain network connected devices including routers, switches, wireless access points, and IP-based equipment.
• Diagnose internet connectivity, network, and peripheral issues.
• Perform routine maintenance, hardware replacements, software updates, and system imaging.
• Set up new employee workstations and deploy IT equipment.
• Maintain inventory of IT assets and document technical support requests.
• Coordinate with vendors and third-party service providers when necessary.
• Assist with IT projects, office relocations, equipment installations, and technology rollouts.
• Provide on-site technical support during company events or special projects as needed.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field preferred.
• 2 to 5 years of experience in IT Help Desk, Desktop Support, or Technical Support.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting desktops, laptops, printers, scanners, and mobile devices.
• Experience supporting POS systems, payment terminals, kiosks, and digital signage.
• Familiarity with CMS platforms and content management for digital displays.
• Working knowledge of networking fundamentals, including TCP/IP, IP addressing, Wi-Fi, routers, and switches.
• Experience supporting audiovisual equipment, monitors, projectors, and display systems is preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to lift and move IT equipment when necessary.
• CompTIA A+, Network+, or equivalent IT certification.
• Experience with Active Directory and Microsoft 365 administration.
• Experience using help desk ticketing systems.
• Knowledge of remote support tools.
• Experience supporting retail, warehouse, or manufacturing environments.
• Familiarity with CCTV or security camera systems.
• Experience with device imaging and deployment.
• Basic knowledge of AV equipment, digital displays, or event technology.

Technologies

• Windows operating systems
• Microsoft 365
• Active Directory
• POS (Point-of-Sale) systems
• CMS (Content Management Systems)
• Digital signage
• Kiosks
• LED displays
• Audiovisual equipment
• Projectors
• Routers and switches
• Wireless access points
• IP-based equipment
• TCP/IP and IP addressing
• Wi-Fi
• CCTV/security camera systems
• Help desk ticketing systems
• Remote support tools
• Device imaging and deployment

About the Role

We seek a proactive IT Help Desk Specialist to deliver technical support for office and retail operations. This role encompasses troubleshooting hardware, software, network connectivity, and IT equipment, with an emphasis on timely assistance. The successful candidate is adept at solving technical problems, provides solid customer service, and is comfortable supporting a range of technologies including computers, POS systems, digital displays, network devices, and audiovisual equipment. Korean-English bilingual candidates are highly preferred.

Pay

Salary: USD 35.00 - 40.00 per hour

Experience

IT support: 2 years (Preferred)

Language

Korean (Preferred)

Work Location

Onsite in New York, NY