IT Help Desk Support

Cheney Brothers & Affiliates is seeking an IT Help Desk Support professional to support both internal and external users in Riviera Beach, FL (onsite). In this role, you will help resolve everyday technology issues, maintain reliable computer operations, and ensure users have the guidance and setup they need to do their work.

The IT Help Desk Support position focuses on strong customer service while handling troubleshooting across software, hardware, and related equipment. From recording issues to verifying system functionality, the work supports smooth daily operations for the teams and customers who rely on the company’s technology.

What You’ll Do

• Provide technical support to internal and external users of the computer system.
• Log and resolve user problems using a customer service focused approach.
• Answer questions about computer software and hardware operation to address and resolve issues.
• Enter commands and monitor system performance to confirm correct operation and identify errors.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
• Install and complete minor repairs for hardware, software, or peripheral equipment in accordance with design or installation specifications.
• Read technical manuals, consult with users, and run diagnostics to investigate issues and provide technical assistance and support.
• Refer major hardware or software problems, or defective products, to vendors or technicians for service.
• Develop training materials and procedures, or train users on proper hardware or software use.
• Coordinate with staff, users, and management to help establish requirements for new systems or modifications.

Requirements

• High School Diploma or Equivalent