Provide on-site and remote end-user support in San Diego while supporting Windows and Microsoft 365 environments.

Deliver friendly, high-quality IT support for local and remote users via phone, email, and on-site at client locations
Troubleshoot workstations and laptops, printers, servers, Wi-Fi, VPN access, multi-factor authentication, and related peripherals including smartphones
Support workstation deployments
Complete administrative duties such as:
- Desktop support documentation
- Inventory and license management
- System backup and recovery
- Application upgrades
- Routine server maintenance and reboots
Provide strong customer service focused on perception and satisfaction
Work effectively in a team; communicate with clients, colleagues, and your manager
Build rapport with clients
Apply business awareness by connecting IT work to client business strategy and goals
Document internal processes and procedures tied to job duties
Enter time into a ticketing system as events occur
Follow ticketing and monitoring system processes
Manage project timelines

2+ years of proven experience in IT support
Experience with MS Windows 10 and Windows 11 plus the Microsoft Office Suite
Experience managing and administering Microsoft 365 (required)
Some experience with Windows Server 2016 through 2022 and Hyper-V virtualization (preferred)
Some weekend or night work may be required for maintenance, migrations, and installations
Local in-town travel to customer sites as required
Interpersonal skills including telephony skills, communication skills, active listening, and customer care
Ability to multitask, adapt quickly, stay productive, and manage time efficiently
Positive attitude and a “yes I can” approach
Helpful, dependable behavior for clients, teammates, and management
Education: High school or equivalent (preferred)

Location: San Diego, CA (onsite) | Compensation: USD 28-32 per hour | Schedule: Full-time

IT Help Desk Technician

Job Description