IT Help Desk Technician

Dogwood Industries LLC is seeking a dependable IT Help Desk Technician to support day-to-day technology needs across its Sedro-Woolley, Everett, and Bothell locations. This is a 100% onsite role based out of the Dogwood Sedro-Woolley Factory Office, with travel between sites as needed.

Role Overview

The IT Help Desk Technician will work from tickets in an RMM environment, provide hands-on and remote support for end users, and help keep devices and business systems operating smoothly. You will handle device setup and user access tasks, troubleshoot Windows 11 and core applications, and escalate complex issues to the senior IT team.

Key Responsibilities

• Manage and resolve incoming support tickets using an RMM platform (example: NinjaOne)
• Deliver face-to-face and remote support for Windows 11 laptops and desktops
• Provision and support iPhones, coordinating with cellular providers
• Perform device configuration and setup, including transitions and data migrations
• Handle user account provisioning and deactivation
• Manage permissions in Active Directory, Microsoft 365, ERP, and internal platforms
• Install, configure, and troubleshoot SolidWorks and PDM
• Administer Exchange Online functions including shared mailboxes, calendars, and distribution lists
• Support Microsoft Entra ID (Azure AD), including MFA, Conditional Access, and user management
• Assist with backups, device transitions, and related data movement tasks
• Provide basic troubleshooting for Ubiquiti UniFi networking gear (access points, switches, firewalls)
• Perform network cabling and patch panel work
• Support Microsoft Intune for device policies and app deployment
• Maintain accurate hardware and software asset tracking
• Create and update IT documentation including setup guides, procedures, and configuration notes
• Escalate complex issues to the senior IT team
• Other duties as assigned

Required Qualifications

• 1–2 years of experience in a help desk or IT support role
• Experience with Active Directory, Microsoft 365, Entra ID (Azure AD), and Exchange Online
• Proficiency supporting Windows 11 devices and performing user account management
• Experience provisioning and troubleshooting mobile devices (iPhones preferred)
• Familiarity with ERP platforms and supporting business systems
• Solid experience installing and troubleshooting SolidWorks and PDM
• Valid driver’s license and ability to travel between Dogwood sites (mileage reimbursed)
• Strong communication, task tracking, and documentation skills

Technologies You’ll Work With

• RMM platform (NinjaOne), Windows 11, iPhones
• Active Directory, Microsoft 365, ERP, SolidWorks, PDM
• Exchange Online, Microsoft Entra ID (Azure AD), MFA, Conditional Access
• Ubiquiti UniFi (APs, switches, firewalls), network cabling, patch panel work
• Microsoft Intune, PowerShell

Compensation

$27.00 - $41.00 per hour, depending on experience and qualifications.

Benefits

• Health Benefits including medical, dental, and vision
• Company paid and supplemental life insurance
• Short-term disability
• Long-term disability
• Additional voluntary benefits
• Paid vacation, paid sick leave, and paid holidays
• 401(k) retirement plan with employer match
• Employee Referral Bonus Program

Preferred Qualifications

• Experience with Microsoft Intune for device management
• Familiarity with Ubiquiti UniFi networks and basic troubleshooting
• Exposure to ERP platforms involving user and permissions configuration
• PowerShell scripting or automation knowledge
• CompTIA A+, Microsoft Fundamentals, or equivalent certifications
• Awareness of CUI environments or secure IT practices

Work Environment and Physical Requirements

• Moderate physical activity
• Primarily office-based, with visits to manufacturing facilities or jobsites to collaborate and inspect materials
• Regularly seated at a computer desk with the option to stand
• Frequent use of a telephone
• Participation in meetings with colleagues, clients, and third-party vendors
• Stairs are present in the office
• In factory settings, you may inspect and handle materials and be exposed to shop elements such as noise, dust, fumes, and odors

Applicant Notes

• Applicants must provide complete work history with employer references for the last three to five years
• All employees are subject to pre-employment background check and pre-employment and random drug testing
• Due to working in and being exposed to a safety sensitive environment, THC testing will occur as part of all drug screens

Location

This is an onsite position based out of the Dogwood Sedro-Woolley Factory Office at 500 Metcalf St, Sedro-Woolley, WA 98284. Travel to Dogwood’s Bothell and Everett locations will occur as needed.

Application Assistance

If you need a reasonable accommodation in the application or hiring process due to a disability, contact Dogwood’s HR department at (206) 858-2728 or [email protected].