IT Help Desk Technician

Join NUPC Technology as an entry level IT Help Desk Technician in Venice, FL. This onsite role supports customers by troubleshooting desktop, network, and software issues, coordinating remote maintenance through RMM tools, and maintaining clear documentation for help desk processes.

Location

• Venice, FL (onsite)
• Work location: In person
• Ability to relocate: Venice, FL 34292 (Preferred)

Compensation

• Salary: USD 40,000 - 48,000 per year

Employment Type

• Job type: Full-time

Education

• Associate (Required)

Responsibilities

• Provide technical support to end-users by phone, ticket system, or in person to address issues promptly across desktops, peripherals, operating systems, applications, and hardware.
• Travel on site to customer locations to resolve IT issues.
• Troubleshoot and resolve hardware and software problems involving desktops, laptops, cell phones, peripherals, and network connectivity.
• Use Remote Monitoring and Maintenance (RMM) systems to coordinate regular maintenance activities on end-user devices.
• Install, configure, update, and troubleshoot software applications, operating systems, drivers, printers, and other IT equipment.
• Maintain and update documentation for help desk procedures, system configurations, and issue resolutions.
• Support IT security measures including antivirus, and report potential threats or related issues.
• Establish procedures and research cybersecurity best practices to implement solutions for customers.
• Conduct system performance analysis, identify improvement opportunities, and implement solutions to optimize efficiency.
• Train end-users on IT systems to help reduce recurring issues.
• Monitor systems and perform routine maintenance to prevent downtime, including suggestions to improve efficiency.
• Maintain inventory of installed software, manage software licensing, and create upgrade policies and procedures.
• Develop technical support documentation for the IT Helpdesk Team and end-users.
• Continuously learn new skills and knowledge needed to support assigned responsibilities.
• Provide support for Microsoft 365/Azure AD, Microsoft Exchange, and Google Workspace.
• Perform other duties as assigned.

Requirements

• Minimum one (1) year prior full-time work experience or full-time internships in IT Support or relevant fields.
• Associate’s degree or higher in IT or a similar field, preferably with a focus in System Administration, Network Administration, or Cybersecurity.
• Experience with remote support and collaboration tools.
• Ability to enter and track tickets in help desk systems and work with teammates to complete tasks effectively.
• Strong ability to multi-task and meet deadlines in a demanding environment.
• Strong experience with Windows and MacOS troubleshooting.
• Proven troubleshooting across hardware and software issues, including bluescreen errors, crashes, compatibility issues, and unusual device behavior.
• Demonstrated experience providing technical support and troubleshooting IT issues.
• Experience implementing and maintaining Microsoft 365 solutions, Exchange Online, MS Teams, and/or Azure AD (preferred).
• Familiarity with IT cybersecurity concepts and best practices.
• PowerShell scripting knowledge preferred, including integrating scripts within operating systems and generating automated tasks or services.
• Experience with networking equipment including routers, switches, and wireless access points, including configuring and maintaining devices.
• Excellent communication skills to interact with end-users and team members.
• Ability to develop processes to improve workflow with attention to detail.
• Proficiency with Microsoft Office365 and Office365 Email Migrations.
• Understanding of how software interacts with the operating system to determine root cause.
• In-depth internet security and data privacy knowledge preferred.
• High proficiency writing clear and concise support documentation.
• Ability to work independently with a strong sense of focus and task orientation, with excellent written and oral communication skills.

Technologies

• Remote Monitoring and Maintenance (RMM), RMM systems
• Desktops, peripherals, operating system
• Microsoft 365, Azure AD, Microsoft Exchange, Google Workspace
• Microsoft Exchange Online, MS Teams
• PowerShell, Windows, MacOS
• Networking equipment: routers, switches, wireless access points
• Microsoft Office365, Office365 Email Migrations
• Antivirus
• Bluescreen errors

Benefits

• Paid time off