Join Net3 IT in a collaborative, innovative tech support team where you can build real-world troubleshooting skills while helping clients get back to work. This Help Desk Level 1 role is an on-site position in Knoxville, TN, with a competitive salary of $35,000 to $45,000 per year plus benefits designed to support your health, savings, and long-term goals. Profit sharing and ongoing professional development are part of the opportunity as you grow into more advanced technical support.

What you’ll do

As the first point of contact for client technical assistance, you will handle incoming support requests and work through issues using established procedures. You’ll support end users through a mix of on-site and remote troubleshooting, escalating complex problems when needed.

Provide first-line technical support for incoming calls, emails, and service requests
Deliver on-site and remote technical support for end users
Deploy and re-deploy computers and related hardware as needed
Perform basic configuration of printers, switches, and other network devices
Troubleshoot and administer Windows-based workstations and common business applications
Troubleshoot Wi-Fi and basic network connectivity issues
Support and troubleshoot MFPs, scanners, and fax devices
Create, update, and close service requests and incidents in a ticketing system
Document technical work for installed or configured equipment
Assist users with password resets, account setup, and access issues
Maintain professionalism with a customer-first approach in every interaction
Participate in ongoing training to expand technical skills and product knowledge
Perform other duties as assigned

What you bring

1+ year(s) of experience in a Help Desk or IT support environment, or equivalent education
Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals
Strong troubleshooting and communication skills
Ability to multitask, manage time, and work effectively in a team environment
Customer-focused mindset with attention to detail and follow-through

Helpful experience

CompTIA A+ or Network+ certification
Experience working in a Managed Service Provider (MSP) environment
Familiarity with remote desktop and ticketing systems

Tools you’ll work with

Windows operating systems, Microsoft 365, Windows-based workstations, Wi-Fi, ticketing system, and remote desktop.

Benefits and support

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Referral program
Retirement plan
Vision insurance

Work conditions

Occasional travel to client sites may be required
Reliable transportation and a valid driver’s license are required
Ability to lift up to 50 pounds
Maintain a suitable workspace for remote work when needed
May require participation in after-hours or on-call rotation if required

Profit sharing and opportunities for professional development and career growth support a path forward in a team that values collaboration and innovation.

Help Desk Technician