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SystImmune

IT Help Desk Technician (Entry-Level)

SystImmune
Princeton, NJ $45k - $70k/yr Full time Posted 11d ago
Computer Skills Desktop Support Dhcp End User Support Entry Level Hardware Support Help Desk Support Information Technology (IT) IT Services macOS Mobile Support Network Services Network Support Networking Operating Systems Remote Support Technical Support Technician Windows
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Job Description

Support the Princeton, NJ office as an entry-level IT Help Desk Technician, providing first-contact troubleshooting and coordinating with senior engineers for escalations and deployments.

Responsibilities

  • Act as the first point of contact for employees reporting technical issues to keep daily operations running smoothly
  • Troubleshoot basic issues across hardware, software, and networking for PCs, printers, mobile devices, and laboratory equipment
  • Provide IT support for remote employees to maintain consistent technical operations across locations
  • Support system setups, configurations, and software installations
  • Configure and deploy workstations and lab equipment while following security protocols
  • Work with IT/AV-related software and hardware
  • Provision and decommission equipment and accounts for employees joining or leaving the company
  • Collaborate with senior IT engineers on infrastructure upgrades and server maintenance
  • Escalate issues to the appropriate teams using internal procedures and document actions taken

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Experience using service/help desk systems
  • Hands-on experience supporting modern operating systems: Windows, MacOS, Linux, iOS, and Android
  • Proficiency with Microsoft Office Suite and Microsoft Teams
  • Working familiarity with Cisco WebEx and Zoom, plus the ability to learn new software and systems
  • Familiarity with virtualized environments, cloud computing, and network fundamentals such as DNS, DHCP, and IP addressing
  • Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
  • Ability to manage multiple requests and projects while prioritizing effectively
  • Clear, confident communication skills in both written and verbal forms
  • Approach technical issues with a friendly, calm, and reassuring mindset
  • Strong organizational skills
  • Ability to lift or move items up to 25 pounds

Technologies

  • Windows, MacOS, Linux
  • iOS, Android
  • Microsoft Office Suite, Microsoft Teams
  • Cisco WebEx, Zoom
  • Virtualized environments, cloud computing
  • DNS, DHCP, IP addressing
  • Cisco managed switches/routers
  • Palo Alto Firewalls

Benefits

  • 100% paid employee premiums for medical/dental/vision
  • STD
  • LTD
  • 401(k) plan with 50% company match up to 3%, with a vesting schedule of only 5 years
  • 15 PTO days per year
  • Sick leave
  • 11 paid holidays
  • MORE

Location: Princeton, NJ (onsite)

Salary: USD 45,000 - 70,000 per year

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