IT Help Desk Technician (Entry-Level)

Support the Princeton, NJ office as an entry-level IT Help Desk Technician, providing first-contact troubleshooting and coordinating with senior engineers for escalations and deployments.

Responsibilities

• Act as the first point of contact for employees reporting technical issues to keep daily operations running smoothly
• Troubleshoot basic issues across hardware, software, and networking for PCs, printers, mobile devices, and laboratory equipment
• Provide IT support for remote employees to maintain consistent technical operations across locations
• Support system setups, configurations, and software installations
• Configure and deploy workstations and lab equipment while following security protocols
• Work with IT/AV-related software and hardware
• Provision and decommission equipment and accounts for employees joining or leaving the company
• Collaborate with senior IT engineers on infrastructure upgrades and server maintenance
• Escalate issues to the appropriate teams using internal procedures and document actions taken

Requirements

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience using service/help desk systems
• Hands-on experience supporting modern operating systems: Windows, MacOS, Linux, iOS, and Android
• Proficiency with Microsoft Office Suite and Microsoft Teams
• Working familiarity with Cisco WebEx and Zoom, plus the ability to learn new software and systems
• Familiarity with virtualized environments, cloud computing, and network fundamentals such as DNS, DHCP, and IP addressing
• Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
• Ability to manage multiple requests and projects while prioritizing effectively
• Clear, confident communication skills in both written and verbal forms
• Approach technical issues with a friendly, calm, and reassuring mindset
• Strong organizational skills
• Ability to lift or move items up to 25 pounds

Technologies

• Windows, MacOS, Linux
• iOS, Android
• Microsoft Office Suite, Microsoft Teams
• Cisco WebEx, Zoom
• Virtualized environments, cloud computing
• DNS, DHCP, IP addressing
• Cisco managed switches/routers
• Palo Alto Firewalls

Benefits

• 100% paid employee premiums for medical/dental/vision
• STD
• LTD
• 401(k) plan with 50% company match up to 3%, with a vesting schedule of only 5 years
• 15 PTO days per year
• Sick leave
• 11 paid holidays
• MORE

Location: Princeton, NJ (onsite)

Salary: USD 45,000 - 70,000 per year