IT Helpdesk Technician

Traeger Grills is seeking an IT Helpdesk Technician to deliver frontline technical support across its Salt Lake City corporate environment. This onsite role blends end-user helpdesk support with practical device administration using MDM tools, along with hands-on audio visual support for shared spaces and company events. You will be the first point of contact for issues while helping keep the device fleet secure, current, and dependable.

What you’ll do

• Handle Tier 1 and Tier 2 helpdesk requests for hardware, software, and network problems through a ticketing system, phone support, and in-person troubleshooting
• Administer end-user devices running Windows and macOS using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management
• Support Microsoft 365 and Azure AD (Entra ID) administration, including user provisioning, licensing, and basics of group policy and conditional access, plus password and MFA resets
• Troubleshoot and support conference room and shared-space A/V systems, including firmware and software updates for video bars, displays, and conferencing hardware such as Zoom Rooms, Teams Rooms, Poly, and Logitech devices
• Set up, test, and troubleshoot A/V needs for meetings, town halls, and other company events
• Maintain A/V equipment inventory and coordinate repairs and replacements
• Image, configure, and deploy new laptops and desktops, and manage asset lifecycle activities including onboarding and offboarding
• Document recurring issues, contribute to the internal knowledge base, and look for ways to automate or improve support workflows
• Escalate complex problems to Tier 2/3, Networking, or DevOps/Infrastructure teams with clear documentation
• Perform basic networking troubleshooting for Wi-Fi, VPN, printers, and conference room connectivity
• Support onsite physical office IT needs such as workstation setup, peripheral troubleshooting, cabling, and equipment moves

What you bring

• 2+ years of hands-on IT helpdesk or desktop support experience
• Working knowledge of Microsoft 365, Azure/Entra ID, and general Windows and macOS administration
• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU), or comparable platforms such as Jamf or Workspace ONE
• Comfort working with A/V equipment including setup, firmware updates, and troubleshooting for conferencing and sound systems
• A methodical troubleshooting mindset with clear communication for non-technical users
• Solid understanding of networking basics including DNS, DHCP, VPN, and Wi-Fi fundamentals
• Excellent customer service and communication skills, with the ability to stay patient and personable under pressure
• Ability to lift and move IT and A/V equipment as needed

Technologies you may work with

• Microsoft Intune
• Kandji (IRU)
• Microsoft 365
• Azure AD (Entra ID)
• Zoom Rooms
• Teams Rooms
• Poly and Logitech
• PowerShell, MDM, Jamf, and Workspace ONE

Benefits

• Full medical, dental, and vision package
• 401k
• Tuition reimbursement
• Individual professional development programs and initiatives
• Great discounts on Traeger products

Bonus points

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (not required; equivalent experience is valued)
• Relevant certifications such as Microsoft MD-102 or CompTIA A+/Network+
• Experience supporting a hybrid on-prem and cloud environment
• Familiarity with IT ticketing or service management systems
• Basic scripting or automation experience with PowerShell for repetitive tasks