IT Support Analyst

Onsite in Circleville, Ohio, this IT Support Analyst role supports internal users and a range of information systems within Telesis Technologies, Inc., a Hitachi Group Company. The position provides Tier 1 troubleshooting for desktop and technical issues, while handling analysis, installation, configuration, maintenance, monitoring, and documentation, with potential for advancement.

Responsibilities

• Delivers technical support to internal end-users and their computing devices
• Manages Active Directory user accounts
• Adapts quickly to new technologies to support solution adoption
• Installs, maintains, and monitors equipment, including potential network, server infrastructure, and application systems
• Supports onboarding of new employees, including PC imaging and provisioning of mobile devices
• Supports software across multi-platforms and technology stacks
• Identifies, documents, and prioritizes application requirements within the technical landscape
• Assists with development and deployment throughout the Telesis Technologies Business Systems Lifecycle
• Applies knowledge of multiple tools and technologies to solve complex problems with innovation
• Understands network topology and performs network troubleshooting
• Familiar with the Microsoft technology stack, including Office 365
• Learn new skills quickly to support an evolving IT environment
• Creates standard work and training materials using Microsoft Office applications

Requirements

• Associates degree in IT or Business, or 3 years of related experience
• 1-3 years of professional experience

Technologies

• Active Directory
• Office 365
• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Job Type

• Full-time

Pay

• $45,000.00 - $60,000.00 per year

Work Location

• In person

Direct Reports

• N/A