IT Support Analyst

Quanta Services is hiring an IT Support Analyst in Chicago, IL (onsite) to deliver hands-on, first-line support and help keep end users productive. If you value a role where you can work directly with laptops, networks, and enterprise tools, this position offers strong support for your growth, including mentoring and career development, plus a comprehensive benefits package.

Compensation: USD 26–38 per hour. Schedule: In office, Mon–Fri, 8AM–5PM. Experience level: 3–6 years of IT support experience is expected.

What you’ll do

• Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
• Image, configure, troubleshoot, and repair Dell and Lenovo laptops and workstations, including high-performance engineering devices.
• Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
• Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
• Manage employee onboarding and offboarding, including hardware inventory, asset tracking, and lifecycle refresh programs.
• Deliver high-quality support through in-person, phone, and video channels, including executive-level users and occasional after-hours needs.
• Document solutions and troubleshooting steps in IT knowledge bases and internal documentation.
• Travel up to 30% domestic to support regional offices as needed.

What you bring

• 3–6 years of IT support experience, including at least 2 years in a corporate enterprise environment.
• Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
• Exposure to Microsoft Azure services including cloud storage, virtual machines, and infrastructure services.
• Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
• Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.

Benefits and support

• Competitive base salary
• Generous PTO & paid holidays
• 401(k) with a generous match
• Comprehensive benefits including medical, dental, vision, and life insurance
• Weekly pay
• Great mentoring & career growth opportunities

Technologies: Microsoft 365, Active Directory, SCCM, Microsoft Intune, Microsoft Azure, Cisco AnyConnect, Jira, ServiceNow, VPN.